IT Support / Help Desk Tech II

IT Support / Help Desk Tech II Job Summary IT Support / Help Desk Technicians The HCI Help Desk is the central point of contact for all eventsupport requests for the Huntsman Cancer Hospital and HuntsmanCancer Institute. The role of the Computer Support Technician is toprovide general IT support for end users throughout Huntsman CancerInstitute. Huntsman Cancer Institute is committed to cancer prevention, care,and survivorship for all communities within the area we serve –which includes Idaho, Montana, Nevada, Utah, and Wyoming – withimpact worldwide. In your cover letter or during your interview process, we inviteyou to share how your professional experiences have prepared you toserve as a member of our team as we work to reduce the cancerburden experienced by all people and communities. This may includedescription of your prior experiences related to research,prevention, clinical care, community engagement/outreach, training,administration, or other areas relevant to Huntsman CancerInstitute's mission and this position. Learn more about the great benefits of working forUniversity of Utah: benefits.utah.edu The department may choose to hire at any of the below joblevels and associated pay rates based ontheir business need andbudget. Responsibilities

ESSENTIAL JOB FUNCTIONS

Provide core IT/Help Desk support, including but not limitedto, imaging and setting up computers, troubleshooting desktops andlaptops (Windows and MAC OS), tablets, printers, handheld scanners,label printers, Cisco IP phones, and various other hardware andsoftware within the hospital and research environments. Provide backup support for event requests, as needed. Event support includes but is not limited to helping usersstart/connect to virtual meetings, connect computers to projectors,TVs and other equipment, and helping users with various Polycomsystems. Adhere to administrative tasks and workflow including but notlimited to Review and address ServiceNow tickets in a timely manner Add appropriate notes to the ticket while working with theuser. Communicate to the user within the time specified. Update inventory appropriately when handling computer equipmentfor deployment, surplus, ISO alerts, moves or replacements andother items. Return all computer equipment, tools and other necessary itemsto the public storage area for HCI IT. Update the ticket system with notes from ticket submissionthrough ticket resolution. Provide technical and other support for projects led by otherdepartmental staff. Interface with vendor(s) for audio/visual repairs, newpurchases and or replacement equipment. Share important support, vendor and other technical informationwith the HCI IT helpdesk and document the information in theknowledge base. Ensure customer satisfaction with timely, accurate,professional service and support. Coordinate escalation of issues to the network and server teamsas needed.

NON-ESSENTIAL JOB FUNCTIONS

Other duties as required.

WORKING CONDITIONS

General climate controlled office environment. Low noise level. Prolonged sitting and repetitive motion due to extendedcomputer use. Frequent exposure to hospital and research labenvironments. Stress related to conflicting priorities and meeting scheduledeadlines. Daily, professional communication with users of varying ITabilities.

PHYSICAL REQUIREMENTS

Ability to see, and speak, hear, write, and understandEnglish. Sustained attention to detail. Prolonged sitting and repetitive motion due to extendedcomputer use. Minimal physical exertion. Must be able to lift 40 pounds DISCLAIMER: The above information is intended to describe the general nature of this position and is not to beconsidered a complete statement of all duties, responsibilities,and requirements. Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience). Department may hire employee at one of the following joblevels: IT Support / Help Desk Technician,II: Requires at least 1 year of related experience. Preferences Able to read, write, and speak English fluently. Excellent customer service skills. Strong teamwork and interpersonal skills. Excellent verbal and written communication skills and abilityto express complex technical concepts in terms that the businessunit can understand. Intermediate to expert level Windows OS troubleshooting andproblem resolution skills. Macintosh OS troubleshooting and problem resolutionskills. Thrives in a somewhat unstructured hands-on environment thatdemands a consultative approach spanning multiple environmentswhile maintaining a professional and empathetic demeanor. Knowledge sharing and coaching capabilities. Requisition Number: PRN46515B Full Time or Part Time? Full Time Department: 01249 - HCI - IT Location: Campus Pay Rate Range: 43700 - 58300 Close Date: 11/06/2026 #J-18808-Ljbffr Utah