Business Analyst

Product Analyst

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun – so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

The product analyst is responsible for analyzing and modeling existing business processes to understand and document current business procedures, identify areas for improvement, and define those areas for engineering to improve. The incumbent will identify best practices and suggest ways to improve current practices within BAL's proprietary software and Salesforce platform solutions. Develops recommendations to solve problems and issues related to business operations within the product(s), including Salesforce-enabled processes, data flows, reporting, and user adoption.

Primary responsibilities include using modeling tools to document the current state of business processes as well as the desired future state, creating detailed business requirement documents and translating them into functional specifications, and performing feasibility analysis, scopes projects, and working with the product management team to provide input for prioritizing product functionalities.

Secondary responsibilities include leading integration testing, user acceptance testing, and functionality testing, supporting Salesforce user acceptance testing, reporting bugs found in product(s) through the appropriate channel, and efficiently managing multiple projects with competing deadlines.

Qualifications include strong SQL programming experience with Microsoft SQL Server 2008 R2, experience developing customized reports using a tool like SSRS or Crystal Reports, expertise in the use of Microsoft applications; specifically Excel, Access, Visio and Project, excellent project management skills, experience working with Salesforce CRM capabilities, experience with web analytics tools like Google Analytics, Omniture or Mixpanel, knowledge of statistical analysis techniques such as correlation, regression and time-series analysis, ability to work independently and in a collaborative team environment, and excellent written, verbal, and interpersonal skills.

Physical requirements include maintaining a sedentary position for up to 90% of the work day, typing and grasping, walking and climbing stairs or using an elevator to coordinate with other departments, bending, stooping, kneeling and/or standing to access files and documents, and lifting up to 25 lbs of files and/or boxes.

Experience includes 3 – 5 years of experience working as a product analyst, business analyst, or data analyst, 3+ years of customer interfacing experience – project oversight, customer presentation, 3+ years of SQL Server 2005/2008 knowledge – T-SQL, Tables, Views, experience working with data mart, data warehouse, or OLAP cube is preferred, experience using SharePoint is preferred, and experience supporting Salesforce implementations, enhancements, or administration is preferred.

Minimum education level is a bachelor's degree in information technology, mathematics, statistics or equivalent discipline.

Berry Appleman & Leiden is an equal opportunity employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.