Software Technical Writer

Job Title: Quality Control Investigation Writer Location: High Point, NC 27265 Duration: 12 Months - Contract The Quality Control (QC) Investigation Writer is responsible for leading, authoring, and coordinating laboratory investigations within the Quality Control department in support of GMP-regulated pharmaceutical manufacturing operations. This role serves as a subject matter expert in the investigation process and is responsible for ensuring laboratory investigations are scientifically sound, thoroughly documented, compliant with regulatory requirements, and completed within established timelines. The QC Investigation Writer partners closely with QC analysts, laboratory management, Quality Assurance, Microbiology, Manufacturing, and other cross-functional teams to investigate atypical laboratory events, identify root causes, assess product impact, and develop effective corrective and preventive actions. The position requires extensive experience with laboratory investigations including Out-of-Specification (OOS), Out-of-Trend (OOT), Environmental Monitoring (EM), and laboratory deviation investigations in an FDA-regulated GMP environment. Lead and author Quality Control laboratory investigations related to: Environmental Monitoring (EM) excursions Atypical laboratory events Data integrity and documentation discrepancies Collect, review, and analyze laboratory data, test methods, chromatograms, worksheets, instrument records, environmental monitoring data, and supporting documentation to determine probable root cause and product impact. Perform and document root cause analyses using established investigation tools and methodologies. Develop scientifically justified impact assessments to determine potential effects on product quality, patient safety, regulatory compliance, and laboratory operations. Author and support associated quality records including: Review investigation records for completeness, technical accuracy, regulatory compliance, and adherence to established timelines. Support Quality Assurance during investigation reviews and approvals. Participate in regulatory inspections, internal audits, and customer audits by providing investigation documentation and supporting responses to investigator inquiries. Identify recurring laboratory issues and recommend process improvements to reduce repeat events and improve laboratory compliance. Bachelor's degree in Chemistry, Microbiology, Biology, Biochemistry, Pharmaceutical Sciences, or a related scientific discipline required. Minimum 2 years of experience in a GMP-regulated pharmaceutical, biotechnology, or biologics environment. Minimum 1 years of direct experience authoring and leading laboratory investigations within a Quality Control department (preferred) Demonstrated experience writing: Environmental Monitoring (EM) investigations Experience conducting scientific evaluations and root cause analyses for laboratory events. Experience reviewing analytical chemistry and/or microbiological testing data. Experience using electronic Quality Management Systems such as TrackWise. Investigating Out-of-Specification (OOS) Test Results for Pharmaceutical Production and Current Good Manufacturing Practice regulations. Advanced technical writing and documentation skills. Strong understanding of laboratory operations, analytical testing, microbiological testing, and GMP documentation practices. Ability to critically evaluate complex laboratory data and identify scientifically defensible conclusions. Strong knowledge of investigation methodologies, root cause analysis tools, and quality risk management principles. Ability to communicate effectively with laboratory personnel, Quality Assurance, Manufacturing, and senior leadership. Strong attention to detail and commitment to data integrity and regulatory compliance. Technical Writing Root Cause Analysis FDA Regulatory Knowledge Quality Systems Risk Assessment