SYSTEMS SUPPORT ANALYST (PROVISIONAL)

Systems Support Analyst

The Systems Support Analyst performs specialized and responsible work in conducting surveys of departmental operations for the purpose of converting them to an electronic data processing system. Incumbents initiate plans and supervise detailed surveys of methods and systems applied toward the electronic data processing methods. They provide technical support to Data Base and Communication Management staff. Work is performed under the direct supervision of a higher level technical or administrative employee.

Typical Work Activities

• Performs feasibility studies, documentation and detailed programming;
• Defines requirements for improving or replacing data processing systems;
• Analyzes existing systems and procedures and develops and implements modifications and improvements;
• Trains employees in software products;
• Studies and verifies new products;
• Develops accurate and effective computer programs;
• Documents current systems operations;
• Studies and makes recommendations for the solution of systems and operation problems through the application of current electronic data processing technology;
• Prepares project schedules and monitors progress;
• Prepares workload and progress reports related to assigned projects;
• Maintains database file usage and disk media space requirements;
• Performs related work as required.

Promotional

• Continuous and permanent status in any city department as a Computer Programmer for two years.

Open Competitive

• (A) Masters Degree from an accredited college or university in Computer Science, Computer Systems Management, Information Systems Management or a closely related computer field;
• (B) Bachelors Degree from an accredited college or university in Computer Science, Computer Systems Management, Information Systems Management or a closely related computer field and two years of full time experience in programming and systems development;
• (C) Bachelors Degree from an accredited college or university (any major) including or supplemented by 12 credit hours in Computer Science, 6 hours of which must have been in programming and four years of full time experience in programming and systems development; (Math courses are not acceptable). (Must present transcript of course work in computer science at time of filing application);
• (D) Associates Degree from an accredited college or university in Data Processing, Computer Science or a closely related computer field and five years of full time experience in programming or systems development;
• (E) Satisfactory completion of a certified course in Computer Programming as offered by a New York State approved technical training institute and five years of full time experience in programming or systems development;
• (F) An equivalent combination as defined within the limits of (A) through (E).

Note: Must be full-time experience in the field of systems analysis and/or programming including but not limited to participation in such areas as the design and implementation of computer systems, including feasibility studies, the generation of systems specifications, the development of test data, systems testing, parallel testing, pilot projects and post-installation follow-up. Programming experience is acceptable as qualifying if performed in conjunction with related analysis duties as described. Experience with personal or microcomputers is not considered qualifying experience. Verifiable part-time experience will be pro-rated to meet full-time experience requirement. Proof of education must be presented at time of appointment.

Adopted: 3/27/85

Revised: 10/86; 2/12/92; 3/31/93; 12/8/99

Reviewed: 5/11/04

Department of Human Resources, Civil Service Administration, Room 1001 City Hall, Buffalo, NY 14202

Full Performance Knowledges, Skills, Abilities and Personal Characteristics

• Thorough knowledge of programming techniques and concepts including program documentation, programming terminology;
• Thorough knowledge of systems analysis and symbolic logic, documentation, feasibility studies, systems implementation and control and the ability to reason logically;
• Thorough knowledge of systems design including forms design, characteristics of files and storage media and data bases, systems life cycles, application studies and system testing;
• Good knowledge of data structures and data base design;
• Ability to communicate ideas clearly both orally and in writing;
• Physical condition commensurate with the demands of the position.