Production Support Engineer-REMOTE-Vancouver

Production Support Engineer-REMOTE-Vancouver

NTT DATA Services is looking for a Production Support Engineer to join their team in Vancouver, British Columbia, Canada. This role involves ensuring the stability, performance, and reliability of critical production systems. Key responsibilities include monitoring and maintaining production systems, troubleshooting and resolving issues, providing customer-focused support, and implementing enhancements to improve system efficiency and resilience.

Preferred Experience:

• 4+ years experience in.NET Production application support.
• 2+ years experience with ETL tools such as Informatica or Microsoft SSIS.
• 1+ year experience with AWS cloud services.

Preferred Skills:

• Strong expertise in.NET and ETL tools (Informatica or SSIS).
• Proficiency in multiple programming languages:.NET, C#, VB.NET, VB6, JavaScript, HTML.
• Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability.
• Skilled in query performance optimization and database tuning.
• Experience in upgrading, configuring, and debugging existing systems.
• Strong problem-solving skills for triaging complex issues and handling escalations.
• Familiarity with modern data security and privacy practices.
• Excellent communication skills and ability to work across diverse teams.
• Process-oriented mindset with adaptability to change.
• Commitment to SLA adherence and delivering high-quality customer support.
• Willingness to provide after-hours and weekend support when required.
• Strong organizational and time management skills.
• High integrity in handling confidential information.
• Knowledge of the Insurance industry is a plus.

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.