Front Desk - Patient Coordinator

Job Description

Job Description

Please note: this is an in-person job

Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Receptionist/Patient Care Coordinator

As the first point of contact for our dental office, you will play a crucial role in providing exceptional patient service and ensuring smooth daily operations. If you have excellent communication skills and enjoy working in a fast-paced medical environment, we encourage you to apply.

Requirements:

• Previous experience working in costumer service setting.
• Familiarity with medical terminology and systems is a plus.
• Excellent customer service skills with the ability to handle difficult situations professionally.
• Strong attention to detail and organizational skills.
• Proficient computer skills, including knowledge of Microsoft Office Suite.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Impeccable phone and e-mail etiquette.
• Ability to calculate basic numbers and explain patient balances.

Duties:

• Greet patients and visitors with a warm and friendly demeanor.
• Check patients in and out, verify insurance information, and collect co-pays/balances.
• Schedule appointments using our electronic medical scheduling system (Oryx).
• Answer phone calls and respond to inquiries or direct them to the appropriate staff member.
• Maintain patient records and ensure accuracy of information.
• Assist with medical administrative support tasks as needed.
• Adhere to HIPAA guidelines to protect patient privacy and confidentiality.

Working schedule is:

• Monday 8:30 - 5:00.
• Tuesday: as needed.
• Wednesday 9 - 5:00 or 11:30 - 6.
• Thursday: as needed. 
• Friday 7:30 - 3:00.
• All team members required to participate in team building and community engagement social events. Community involvement is an important part of the job.