Front Desk Assistant - Nashville/Cool Springs

Job Overview:

Nashville Skin is seeking a Front Desk Assistant to work in our Nashville/Cool Springs locations. Find your dream job opportunity at Nashville Skin and be part of a team that focuses on the quality of care we provide to our patients. Upon completion of 30 days of employment, we offer a comprehensive benefits package including medical, dental, and vision insurance. We also offer product/procedure discounts and provide uniform reimbursement.

This position is for four days per week (Monday through Friday), 10 hours per day, in General Dermatology. Candidates must possess great time management and organizational skills and be motivated, committed, and dependable team players who can work in a fast-paced environment.

The primary job duties and responsibilities of the Front Desk Assistant are:

• Provide great customer service to our patients.
• Greet patients and all visitors in a professional and friendly manner.
• Answer the phones promptly and courteously.
• Transfer calls to other staff when necessary.
• Comfort patients by anticipating patients’ anxiety and answering patients’ questions.
• Optimizes patients’ satisfaction by completing the check-in and check-out process accurately.
• Enter and update patient information correctly.
• Enter a copy of insurance cards and ID at each visit.
• During check-out on the day of services, obtain co-payments, cosmetic fees, and any additional charges or past-due balances and enter them correctly on the patient’s account record.
• Manage patient’s medical appointments.
• Make, cancel, and reschedule new and return appointments as needed.
• Handle scheduling inquiries, or direct them to the proper person.
• Protect patients’ rights by maintaining HIPAA confidentiality of personal and financial information.

Qualifications

• High School Diploma, GED, or equivalent.
• Strong customer service skills and good telephone etiquette.
• High level of organizational skills, able to multitask.
• Excellent communication skills, both verbal and written.
• Proficient in the use of computer programs and office equipment.
• Detail-oriented, willing to learn, and highly motivated self-starter with the ability to work independently and as a team.

Nashville Skin is an Equal Opportunity Employer.

** Due to the high volume of incoming phone calls, we are unable to provide information about this position over the phone. Please, submit a resume and we will follow up with you via email.**