Food & Beverage Manager (Cowboys Club: Private Members Club)

Company Overview Founded in 2008, Legends' operating divisions worldwide include Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, Growth Enterprises. The firm offers a 360-degree data and analytics fueled service solution platform to elevate brands and execute vision. Legends works with marquee clients across professional sports, collegiate, attractions, entertainment, and conventions and leisure. The company is an industry leader in designing, planning, and realizing exceptional experiences in sports and entertainment. Cowboys Club Cowboys Club is a private social club and restaurant located at The Star in Frisco, Texas, where members can socialize, collaborate, relax and entertain in an atmosphere passionate about Dallas Cowboys football. The club creates an environment inviting for Cowboys' players, coaches and executives to socialize. Members receive exclusive access to the organization’s daily operations, training camp and team practices. Members-only events, including coach and player chalk talks covering business and football operations, give opportunities to engage family, friends and clients. Essential Functions Oversee the flow of guests within the club by managing the reservations system and host team Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed Oversee day-to-day operations including staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting. Conduct pre‑shift meetings to inform staff about daily specials, VIP guests and reservations for that day Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations Inspect dining and serving areas to ensure cleanliness and proper setup Supervise and coordinate activities of dining room staff to ensure patrons receive prompt and courteous service Work with Concierge to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.) Order or requisition supplies and equipment for tables and serving stations Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints Proactively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures Supervise general cleaning tasks using standard products as assigned to adhere to health standards and maintain a favorable working relationship with all company employees Ensure a safe working and guest environment to reduce the risk of injury and accidents Other duties as assigned Knowledge, Skills and Ability Excellent customer service Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order Detail oriented Ability to work independently and/or in a team environment Strong verbal and written communication skills Must have computer skills: Microsoft Word, Excel. Required Qualifications Must be able to stand for an extended period of time without aid Must be fluent in English Menu planning and development Must be able to stand or walk for varying length of time Must be available to work an irregular schedule Must be able to work extended hours due to business requirements including late nights, weekends and holidays Preferred Qualifications The ideal candidate will have a Bachelor's degree with a minimum of 5 years of experience in a fine dining and casual restaurant environment Knowledge of fine wines and beverage programs required Must possess a strong knowledge of food and beverage procedures, controls and administration as well as complete awareness and ability to perform all foodservice functions Must have at least 1 year experience in a high volume bar Physical Requirements Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms Ability to lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision and distance vision Environmental Working Conditions The noise level in the work environment is usually moderate Compensation Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. Location On Site – Cowboys Club Frisco, TX Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Notes The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Equal Opportunity/Affirmative Action Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr