Front Desk Associate

Title: Front Desk Associate

Compensation: $23-$25 per hour

Schedule : Part-Time

Available Shifts:

• Monday & Wednesday: 6:00 a.m. – 6:00 p.m.
• Tuesday & Thursday: 6:00 a.m. – 7:00 p.m.
• Friday: 6:00 a.m. – 5:00 p.m.
• Saturday: 7:00 a.m. – 11:00 a.m.

Location: Thousand Oaks, CA

We are seeking a Front Desk Associate who will be responsible for delivering a welcoming and professional client experience while supporting daily front office operations. This role focuses on accurate client check-ins, scheduling, and administrative support, ensuring smooth day-to-day operations of the facility.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Do:

• Greet clients and provide a positive, high-energy first impression
• Accurately check clients in and track attendance in the system
• Answer phones, respond to inquiries, and assist with scheduling
• Support billing processes, including collecting payments and flagging discrepancies
• Maintain cleanliness and organization of the front desk and common areas
• Assist with basic administrative tasks (data entry, packet prep, etc.)
• Support social media updates or light administrative marketing tasks as assigned
• Communicate effectively with coaches and management regarding client attendance or issues
• Identify issues and communicate them promptly
• Follow established processes and support operational consistency
• Provide general administrative support and special projects as needed

What You’ll Need to Succeed:

• A strong attention to detail and commitment to providing excellent service
• Reliability, professionalism, and a positive attitude
• Comfort using technology and the ability to quickly learn new software and systems
• The ability to multitask, stay organized, and work efficiently in a fast-paced environment
• Excellent communication and interpersonal skills with the ability to interact professionally with residents, families, visitors, and team members
• Previous customer service, receptionist, or front desk experience is preferred
• CPR certification is preferred; candidates who are not currently certified must obtain certification within 90 days of employment

What We Offer You:

• Paid time off
• Professional development and leadership support
• Collaborative and team-oriented culture
• Opportunity to work in a fast-paced, purpose-driven environment
• Access to innovative health, wellness, and performance services
• A workplace focused on accountability, growth, and client success
• $50/month fuel stipend
• $20/month phone reimbursement

Compensation: $23-$25 per hour

About Us:

We are dedicated to helping athletes and individuals perform at their highest potential through innovative, client-focused health and performance services. Our team combines expertise, collaboration, and a passion for excellence to create an environment centered around growth, wellness, and results. We pride ourselves on delivering a high-quality experience across every service we provide while fostering a culture built on accountability, teamwork, and continuous improvement. We are committed not only to the success of our clients, but also to the growth and development of our employees.

Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, We comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

We are strictly on an at-will basis.