Senior User Experience Designer

Senior UX Designer

Location- Bolingbrook, IL (Ideally hybrid with local candidates)

Duration- Full Time/Direct Hire OR Contract to Hire

The Senior User Experience Architect will support and report to the Senior Manager, Digital User Experience within the eCommerce / Digital team. This critical role will play a key part in defining and shaping digital solutions by delivering user-centered designs in support of web, mobile web and mobile application experiences. To achieve these experiences this individual will collaborate with a cross-functional team, including creative design team, business stakeholders, development teams, consumer research and others. This role may also review work, coach and mentor other UXA resources.

You’ll accomplish all this by:

• Represents the voice of the customer, based on customer research, analytic data, user experience best practices, and eCommerce industry expertise.
• Captures and translates business requirements and user needs into innovative user experiences.
• Conducts brainstorm sessions and workshops for gathering UX insights and direction.
• Identifies project research needs and works with customer research team to prepare and execute research; or executes needed research for projects on their own.
• Analyzes research findings and refines design approaches based on research results.
• Conducts, analyses and clearly documents competitive analyses and heuristic evaluations.
• Gauges the usability of new and existing features, and make suggestions for change.
• Strategizes and collaborates with UX team, creative team, business stakeholders, and development teams to form user experience solutions.
• Has a deep knowledge on web and app (iOS and Android) user experience best practices and can clearly communicate and apply those practices to project work.
• Creates presentations, user flows, wireframe specifications, prototypes and other necessary documentation to communicate the recommended user experience to stakeholders and development teams.

• Participates in regular reviews with work partners (creative team, business stakeholders, and development teams) to share design direction and gather feedback.
• Demonstrated ability to interact comfortably with executives at highest levels of the company.

• Effectively resolves problems and roadblocks as they occur with little oversight.
• Effectively manages multiple projects varying in size and complexity.
• Prioritize time and tasks as needed to meet deadlines.
• Ability to lead projects without significant manager oversight.
• Review work, coach and mentor other UXA resources. (both full-time and contractor)

Essentials for success:

• 7+ years experience in user interface design, information architecture, interaction design, human factors, and other related UX disciplines.
• BS/BA degree in design, technology, psychology, human factors or HCI is preferred.
• Experience creating user experiences for e-commerce businesses.
• Retail industry experience is preferred.
• Experience with native mobile apps (iOS and Android)
• MUST have a strong portfolio demonstrating past work experience and deliverables (e.g. wireframes, user flows, site maps, research, etc.).
• Experience creating wireframes and prototypes in Axure or similar tool.
• Experience with all stages of the software development lifecycle in both traditional, waterfall and agile.

• Demonstrated ability to interact comfortably with executives at highest levels of the company.

• Proven ability to diplomatically advocate for the user, communicate informed design rational and value.
• Ability to maintain rapport and effectively collaborate with key cross-functional partners, including product owners, creative designers, developers and business stakeholders.
• Outstanding communication, organization, time management, and interpersonal skills.