SAP CRM Support Specialist

Full-time

Conviso

Washington DC

Job Details:

Employment Type: Full Time

Location: Remote - EST Hours

Clearance: Public Trust Eligible

Position Overview

We are seeking an experienced SAP CRM Support Specialist to serve as a functional subject matter expert for a SAP CRM Grantor environment. The role will support current-state assessment, business process analysis, technical upgrade planning, test preparation, and identification of mission-critical functionality, customizations, interfaces, and data dependencies.

Key Responsibilities

Review and assess current-state SAP CRM Grantor documentation, processes, configurations, and functionality.
Conduct business process analysis and design reviews to identify gaps, risks, and potential upgrade impacts.
Identify and document mission-critical Grantor functionality, customizations, interfaces, and data integration dependencies.
Analyze potential issues and challenges associated with SAP CRM and technical upgrades.
Support upgrade planning, test strategy, test planning, and business readiness activities.
Collaborate with SAP functional, technical, integration, reporting, and testing teams.
Document findings, recommendations, dependencies, risks, and required remediation activities.
Support stakeholder discussions and ensure business requirements and functional impacts are accurately captured.

Required Skills & Experience

8+ years of SAP CRM functional experience.
Strong hands-on knowledge of SAP CRM , preferably SAP CRM Grantor functionality.
Experience with business process analysis, functional documentation, and solution/design reviews.
Experience supporting SAP upgrades, modernization, migration, or technical transformation projects .
Strong understanding of SAP interfaces, integrations, customizations, and data dependencies.
Experience with test planning, UAT, and upgrade readiness activities.
Strong analytical, problem-solving, communication, and documentation skills.

Desired Skills & Domain Experience

Federal/Government project experience preferred.
Direct experience with Grantor Management / Grants Management environments.
Experience with SAP ECC and/or SAP S/4HANA .
Experience supporting large-scale SAP technical upgrades.
Familiarity with SAP reporting, BOBJ/WebI, and downstream system dependencies.
SAP CRM or related SAP certification is a plus.

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Vacancy posted 3 days ago

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