Program Director

Overview Salary Range Position Type Full Time Job Shift Day 4 Year Degree Description Sunny Glen Children's Home Job Description Job Title: Program Director Supervisor: Division Director of State Programs FLSA Status: Exempt Prepared By: Human Resources Department Summary The Program Director at Sunny Glen Children’s Home directs, administers, and coordinates the activities of the organization in support of policies, goals, and objectives established by the Division Director by performing the following duties personally or through subordinate managers. Responsible for the overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services. Provision of regular and timely reports regarding operations, services, and finances; establishing a respectful and supportive workplace environment and elevating any issues or concerns. Essential Duties and Responsibilities Provide overall leadership, direction, and day-to-day oversight of the General Residential Operation (GRO), ensuring safe, effective, and high-quality residential services for children in care. Participate in annual program budget planning in collaboration with the Division Director and Director of Finance, identifying anticipated staffing, operational, facility, and program resource needs. Identify program needs and potential grant wish-list items and communicate funding priorities to the Grant Team for consideration of applicable grant opportunities. Develop, implement, and evaluate program goals, operational plans, procedures, and performance expectations consistent with Sunny Glen Children’s Home policies and organizational objectives. Ensure program operations comply with applicable Texas Child Care Regulation requirements, Minimum Standards for General Residential Operations, contractual requirements, Texas Child-Centered Care (T3C) requirements, accreditation standards, and organizational policies and procedures. Oversee the delivery of residential services and the foster care service continuum provided within the GRO, including admissions, placement, service planning, daily care, treatment coordination, transition planning, and discharge. Oversee intake, admission, placement, and discharge processes and ensure each child’s needs, safety, service packages, service requirements, and placement appropriateness are considered and documented. Provide leadership and direct supervision to assigned supervisors and other program staff; establish clear responsibilities, accountability, and performance expectations. Work closely with the Treatment Director and clinical professionals to ensure children receive appropriate trauma-informed behavioral health, counseling, treatment, and supportive services. Foster a culture of accountability, professionalism, teamwork, continuous improvement, and child-centered, trauma-informed care. Oversee communication systems to support accurate documentation, timely information sharing, case tracking, service coordination, and compliance with program, licensing, and contractual requirements. Ensure serious incidents, complaints, allegations, and other reportable events are appropriately addressed, documented, escalated, and reported in accordance with applicable requirements and organizational procedures. Maintain effective communication and coordination among children, caregivers, program staff, clinical staff, education personnel, placing entities, licensing representatives, community partners, and organizational departments. Maintains a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession. Develop and install procedures and controls to promote communication and adequate information flow within the organization. Evaluate the results of overall operations regularly and systematically and report these results to the chief executive officer. Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood. Directly supervise all program departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Oversee onsite program facility projects in coordination with the Facilities Coordinator, ensuring timely communication, follow-up, and completion of identified costs, needs, and project timeline. Lead and participate in the recruitment and selection of program staff, including reviewing candidates, conducting interviews, providing hiring recommendations, and collaborating with Human Resources to ensure positions are filled with qualified candidates who meet applicable licensing and organizational requirements. Promptly communicate citations, deficiencies, technical assistance, corrective actions, and other compliance concerns to the Division Director and other corporate staff while ensuring required follow-up, documentation, and resolution are completed within established timeframes. Maintain and ensure timely completion and submission of all program documentation, reports, records, and supporting materials required by the Contract Manager and applicable contracts, ensuring information is accurate, complete, and submitted within established deadlines. Must maintain the license (LCCA) in good standing and complete all required continuing education, including a minimum of 15 clock hours of continuing education annually, or as otherwise required by applicable licensing standards. Other duties may be assigned. Competency - To perform the job successfully, an individual should demonstrate the following competencies: Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations. Business Acumen - Understands business implications of decisions; aligns work with strategic goals. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents a positive , realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions. Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation. Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Completes work in a timely manner. Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly. Minimum of a master’s degree in a social sciences area and current license LCCA License Minimum bachelor’s degree or above degree. At least 3 years of experience working in a residential childcare setting may substitute for education. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent Certificates, Licenses, Registrations Valid Texas Driver's License with an excellent driving record Have a record of tuberculosis screening showing the employee is free of contagious TB. LCCA License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration, and be able to always balance mental toughness with compassion. The employee must be able to multitask. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment. Notes All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized. Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merits, and business needs. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Qualifications Education and/or Experience Minimum of a master’s degree in a social sciences area and current license LCCA License Minimum bachelor’s degree or above degree. At least 3 years of experience working in a residential childcare setting may substitute for education. #J-18808-Ljbffr Sunny Glen