Customer Experience Manager

Job Description

Job Description

Now Hiring: Licensed Customer Service Representative

Location: Antelope Valley, CA

Company: Edgar Ortiz Agency – Farmers Insurance

Employment Type: Full-Time

Compensation: $42,000 annual base pay + bonus structure

Benefits: Paid time off, 401(k), paid holidays, and sick days

Start Date: ASAP

About the Role

At the Edgar Ortiz Agency, we're passionate about protecting what matters most to our clients. As a Licensed Customer Service Representative, you’ll play a key role in delivering outstanding service, ensuring policy accuracy, building long-term relationships, and supporting clients with their evolving insurance needs.

This is a fast-paced, people-first role ideal for someone who’s organized, proactive, and ready to be a trusted resource for our clients.

Why Join Our Team?

At the Edgar Ortiz Agency, we don’t just fill roles—we develop careers. You'll receive advanced training and mentorship, along with the tools to grow professionally and make a lasting impact on the lives of the clients you serve.

We value teamwork, integrity, and the drive to always improve. Your efforts won’t just be appreciated—they’ll be rewarded

We look forward to welcoming the next great member of our team.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

401(k) matching

Paid time off

Parental leave

License/Certification:

property and casualty (Preferred)

Work Location: In person

Responsibilities

What You'll Do

Onboard and Support Clients: Welcome new clients, walk them through policy setup, explain coverages, and verify billing or inspection needs.

Manage Policy Changes and Renewals: Assist clients with updates, review rate increases, and present options like bundling or deductible adjustments to save money.

Strengthen Client Relationships: Provide value with every interaction—ask for reviews, referrals, and uncover opportunities to cross-sell other products like life, Medicare, or business insurance.

Retention and Problem Solving: Help resolve cancellation concerns by comparing coverage options and identifying ways to retain clients through improved solutions.

What We’re Looking For

Requirements

Required: Active California Property Casualty License

Preferred: Previous insurance or customer service experience

Excellent verbal and written communication skills

Tech-savvy and comfortable using Zoom, CRM tools, and texting platforms

Organized, dependable, and committed to delivering excellent client care

Benefits
Paid Time Off (PTO)###Life Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###