Performance Manager

Job Description: Title: Performance Manager Classification: Exempt Salary: $75,000 Scope of Position: The Performance Manager will oversee the Data Management Office (DMO), including the Tracking Unit and Quality Assurance team. The Performance Manager will oversee program performance, track key metrics, and ensure staff accountability in meeting contract deliverables and workforce system goals.

• Work with staff to ensure customer flow, service delivery, and data management are efficient and effective
• Assign work to DMO staff in conjunction with the Performance Specialist
• Evaluate and standardize office procedures and effectively troubleshoot and resolve issues
• Ensure data entered on the required system(s) is current, accurate and timely
• Retrieve and organize critical operations reports
• Present data and reports to leadership in a clear and effective manner, using graphs, tables, and other methods
• Attend and/or lead regional meetings
• Monitor DMO staff production and provide coaching as necessary
• Based on analysis, determine where improvements can be made to center operations
• Assist with staffing logistics
• Implement and adhere to the Quality Assurance System
• Provide research and support for critical team decisions
• Manage ISO compliance and audits
• Track, report, and ensure compliance with ISO auditing process
• Other opportunities as available

• Bachelor’s degree in a related field, or an equivalent combination of education and 4–10 years of relevant leadership experience
• Data analysis experience preferred
• Excellent communication and problem-solving skills
• Previous experience with Workforce Development or Workforce Programs is a plus
• Proficiency in Microsoft Office applications, with a high proficiency in Microsoft Excel.
• Knowledge of Smartsheet and/or Power BI is a plus.
• Regional travel is required
• Valid driver’s license and clean driving record required

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDS I works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDS I is a National Best and Brightest Companies To Work For award winner. For over 45 years, EDS I has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDS I also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.