Staff Performance Manager

Staff Performance Manager

The Staff Performance Manager is the go-to partner who keeps everything running seamlessly at the client location while delivering standout service every day. In this fast-paced position, you'll build meaningful connections with both client leadership and associates, staying one step ahead to anticipate needs and solve challenges before they arise. From coordinating onboarding and supporting employees to providing clear, impactful reporting, you'll be at the center of it all. If you thrive in a hands-on environment, love tackling problems head-on, and are passionate about creating an exceptional experience for everyone you work with, this is your opportunity to shine!

Location: On-site Hours: Monday - Friday

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.
• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles worker's comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

• High school diploma & a year or more in a leadership role.

Competencies (Skills & Knowledge You'll Bring)

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams.
• Must have seasoned critical thinking and problem-solving skills.
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieve results in a quality, timely, and cost-effective way.
• Responds positively to change and adapted to new situations quickly.
• Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands)

Client Site: Typically work is performed is generally offsite at a client's location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations.

EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes: Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date Prescription Drug Benefits 8 Paid Holidays per year 2 Floating Holidays per year Paid Time Off 401(k) Parental Leave A variety of career paths and encourage promotion from within. EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.