Maintenance Technician

Heirloom exists to connect people to places and to each other. We design, build, and operate beautiful spaces that redefine what it feels like to travel as a group. With roots in New Orleans and a growing presence in more than a dozen destinations nationwide, Heirloom blends the warmth of hospitality with the power of technology to create unforgettable group travel experiences. Our focus on providing world-class accommodations in premier destinations, combined with a data-driven and tech-enabled operational strategy, has allowed Heirloom to carve out a distinctive position within the luxury short-term rental and property management space.

General Overview

The Maintenance Technician plays a central role in the daily operation of Heirloom's New Orleans Property Portfolio, with a particular focus on HVAC system maintenance in addition to general property maintenance. In partnership with Property Operations and Housekeeping, the Maintenance Technician is responsible for executing on property repairs and preventative maintenance to ensure that all properties fulfill Heirloom's property and brand standards.

Essential Functions

• Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
• • Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
  • HVAC Maintenance: performing routine maintenance, diagnostics, and repairs on mini-split/ductless HVAC systems across the portfolio
  • Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
  • Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
  • Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony banisters
  • Drywall repair (patching and painting)
• Assists with conducting routine inspection of premises, equipment, and systems
• • Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
• Assists in overseeing technicians when professional repairs are necessary
• Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
• Assist with new property installations on an as needed basis
• • Hang and mount art, decor, window treatments, mirrors, and light fixtures
• Stock and maintain the company tool kit
• Assume emergency on-call duty, when assigned
• Special projects, as assigned

Requisites

• Must have a valid driver's license, an upstanding driving record, and access to their own dependable truck and/or van
• • Monthly mileage reimbursement will be provided, based on IRS guidelines.

• Must be a licensed HVAC technician
• Lives in close or commutable proximity to New Orleans (within 30 minutes)

• Prior in-house maintenance experience (3-5+ years)
• Highly proficient in the use of hand and power tools
• Prior experience with:
• • hanging and mounting art, mirrors, decor, window treatments, and decor
  • drywall repairs and painting
  • basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
  • Basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
• Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
• Able to comfortably lift 50lbs and climb a ladder
• Bilingual (English/Spanish) is a big plus, but not a firm requirement
• Any kind of construction background or trade certification is a big plus, but not a firm requirement

Schedule & Compensation

• The Maintenance Technician is a full-time hourly role with benefits (PTO, health insurance, 401k etc) based in New Orleans, LA.
• The work schedule is variable and is based on the guest schedule; some weekend and evening availability may be required. 2 days off/week.