Customer Service Representative CSR

Job Description

Job Description

Legacy Veterinary Hospital is a privately owned, modern animal hospital serving College Park and the surrounding communities. Since opening, we have quickly grown into a busy, fast-paced practice supported by an experienced and well-rounded team. We are seeking a high-energy, experienced Customer Service Representative (CSR) to serve as our “Director of First Impressions.” This is much more than a desk job, you will play an essential role in creating an exceptional client experience, supporting our medical team, and helping our growing hospital continue to thrive. If you are proactive, organized, dependable, and genuinely enjoy working with both people and pets, we would love to meet you!

Key Responsibilities

• The Legacy Experience: Provide a warm, professional, and empathetic welcome to every client and patient.
• Clinic Flow Management: Manage a brand-new appointment schedule, multi-line phone systems, and digital communications (email/text) with efficiency.
• Client Education: Confidently discuss the value of preventive care, including vaccines, heartworm/flea prevention, and wellness plans.
• Pharmacy & Scribing: Process prescription refills and assist DVMs with real-time medical record entry to ensure seamless client visits.
• Financial Mastery: Accurately process payments, present treatment estimates, and handle billing inquiries with transparency.
• Practice Building: Help establish front-office workflows, client forms, and communication "scripts" for our new facility.

Skills & Qualifications

• Experience: Minimum 1–2 years of  current veterinary front-desk experience is required.
• Communication: Exceptional verbal and written skills; ability to remain calm and professional during high-stress situations or emergencies.
• Tech-Savvy: Proficiency with Veterinary Practice Management Software (e.g., ezyVet, Cornerstone, or Pulse) and modern office technology.
• Attributes: A "self-starter" mentality, strong attention to detail, and a passion for advocating for pet health.

\nCompany Description

About Legacy Veterinary Clinic
Legacy Veterinary Clinic is not just a new animal hospital; it is a fresh chapter for veterinary care in the College Park community. Founded on the principles of medical excellence, transparency, and a deep respect for the human-animal bond, we are building a facility designed to be as welcoming for our staff as it is for our patients.

Why We Started
We believe that "the way it’s always been done" isn't always the best way. Legacy was created to provide a modern, tech-forward environment where clinical protocols are evidence-based and the workplace culture is rooted in collaboration, not burnout. We are a locally-owned INDEPENDENT practice that values the unique "vibe" of College Park and strives to be the neighborhood’s most trusted partner in pet health.

Company Description

About Legacy Veterinary Clinic\r\nLegacy Veterinary Clinic is not just a new animal hospital; it is a fresh chapter for veterinary care in the College Park community. Founded on the principles of medical excellence, transparency, and a deep respect for the human-animal bond, we are building a facility designed to be as welcoming for our staff as it is for our patients.\r\n\r\nWhy We Started\r\nWe believe that "the way it’s always been done" isn't always the best way. Legacy was created to provide a modern, tech-forward environment where clinical protocols are evidence-based and the workplace culture is rooted in collaboration, not burnout. We are a locally-owned INDEPENDENT practice that values the unique "vibe" of College Park and strives to be the neighborhood’s most trusted partner in pet health.