Family Resource Center Specialist - Bilingual Spanish

Job Description

Job Description

ORGANIZATIONAL OVERVIEW

East Bay Agency for Children’s (EBAC) mission is to improve the well-being of children, youth, and families by reducing the impact of trauma and social inequities. EBAC strives to reduce barriers that contribute to disparities in wellness for socio-economically disadvantaged and racially marginalized families and to create communities where all children and families have support systems to reach their full potential.

EBAC was established in 1952 when a group of parents of children with autism wanted to give their children the same educational and recreational opportunities that contribute to the physical well-being and social growth of all children. From this was born the first day-treatment program west of the Mississippi and was the foundation of growth in meeting the needs of children and families living in the San Francisco Bay Area, and especially in Alameda County.

Today, EBAC’s programs serve over 4,500 children, youth and families throughout Alameda County each year with the goal of giving each child and family the specific resources, skills, and support they need to help them reach their full potential. The organization has strategically grown its program offerings to include a wide variety of supports and services to the community. For more information about our organization, please visit the website at

POSITION OVERVIEW

The Family Resource Specialist performs case management, linkage to family support services and public benefits enrollment, and outreach services to nurture and strengthen at-risk families in Alameda County. Special focus areas of this position include outreach to families with school- age children to gain access to health care, to help promote school readiness to families with young children, to identify families whose children are at-risk, and to provide appropriate clients with case management.

Position Reports To : Program Coordinator

1. Bilingual Spanish Required
2. Good interpersonal and communication skills.
3. Sensitive to the needs of the community with genuine desire to work with people in a compassionate and empathetic manner.
4. Ability to work with various public agencies, a culturally diverse staff and culturally diverse parents.
5. Ability to work independently and to exercise professional discretion and judgment.
6. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
7. Language skills that include the ability to read and interpret documents such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and express ideas clearly with individuals and before groups.
8. Cultural sensitivity.
9. Basic computer competency.

RESPONSIBILITIES

1. Provide family case management which involves assessment, follow up on assessments, family service plan development, referrals, consultations, access to services, and all other activities related to case management.
2. Assists families in gaining access to health care and/or other public benefits.
3. Reaches out to the most isolated families in the community to assist them to utilize available public institutions and services by providing bilingual and bicultural interpretation and translation.
4. Outreaches to immigrant and non-English speaking families to help understand cultural orientation and to develop cultural competence.
5. Inputs and maintains all required data for billing and client tracking purposes in a timely manner.
6. Provides community education presentations, parent workshops and parent training, when appropriate.
7. Performs other duties as assigned.

WORKING CONDITIONS and JOB SETTING

1. Work is an office setting.
2. Work requires travel between sites to attend meetings.
3. Ability to drive, with appropriate driver’s license and insurance; or access to a car.
4. Periodic lifting up to 25 pounds is required.

BENEFITS INFORMATION

EBAC offers a uniquely generous PAID time off package including up to 15 paid Holidays a year, generous vacation accruals for eligible employees; and an outstandingly comprehensive benefits package that includes:

• Medical, Dental and Vision insurance.
• Multiple options of Mental Health Care supports and services.
• Chiropractic and Acupuncture benefits included in Medical plans.
• Employer paid Basic Term Life/AD&D insurance; employee paid voluntary life insurance and AD&D (for employee, spouse and children if choose to elect).
• Accident, Critical illness and Hospital Indemnity coverage ( for employee, spouse and children if choose to elect ).
• Tax deferred FSA (flexible spending account) for Health Care and/or Child Care; commuter benefits for Transit and/or Parking expenses.
• 403b retirement program with an up to 4% Employer dollar to dollar Match after 1 year of employment.
• Prepaid Legal Consultation and Identity Theft Protection insurance.
• Pet Insurance to care for the four-legged family member(s).
• ScholarShare 529 Savings Plan for higher education expenses for the beneficiary includes employee, child or another family member, etc.