Front Desk Agent

Job Full Description

Position Summary:


We are seeking a friendly, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering exceptional hospitality experiences by providing efficient check-in/check-out services, addressing guest needs, and ensuring a welcoming atmosphere throughout their stay.

Key Responsibilities:

• Greet guests warmly upon arrival and provide a seamless check-in and check-out experience
• Manage reservations, cancellations, and room assignments using the property management system
• Respond promptly to guest inquiries, requests, and concerns in person, by phone, or via email
• Provide information about resort amenities, services, local attractions, and dining options
• Handle guest complaints professionally and escalate issues when necessary
• Process payments, verify billing information, and maintain accurate records
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
• Maintain a clean, organized, and professional front desk area
• Follow all company policies, procedures, and safety standards

Qualifications:

• High school diploma or equivalent; hospitality or tourism degree preferred
• Previous experience in hospitality, customer service, or front desk operations is a plus
• English is required

If you are interested in the role, please send your resume to: or give our office a call at View phone number on click.appcast.io.

Miami-Dade (South), FL
2044
10491 N Kendall Drive
Suite F-202
Miami, FL 33176