ECM Supervisor

Job Summary The LCM Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks. Supervisory Responsibilities Oversees the daily workflow of the department. Provides constructive and timely performance evaluations. Duties/Responsibilities Conduct audits of each LCM to ensure quality assurance is met according to contract standards. Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas. Identifies the training needs of staff and communicates with the Site Manager to ensure proper training is provided. Ensures members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolves their issues quickly, with minimal waste and friction. Engages with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams. Attends health plan training, webinars, internal meetings, continuing education. Assists with onboarding new hires in coordination with Human Resources. Manages meeting preparation, and other administrative support. Manages communication, with context, between the offices and other districts and health system partnerships. Aides in the completion of reports requested by the Site Manager. Performs other duties as assigned. Education and Experience High school diploma or GED required. Bachelor’s degree preferred. Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching. Prior experience in health care, case management, or Q&A preferred. A valid Driver's License, reliable daily vehicle and active CA auto insurance are required. Required Skills/Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Ability to work independently. Ability to problem‑solve and maintain confidential information. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. Must be able to lift up to 10 pounds at times. Pay range: $29 USD - $32.50 USD Benefits Medical, Dental, & Vision Benefits: Various insurance options for you and your family. Short & Long‑Term Disability Benefits: Protection when you need it most. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. 401(K): Building your financial future with us. Effective after 1 year of employment. Paid Vacation and Sick Leave: Flexibility for the planned and unplanned. Paid Holidays: Quality time to enjoy celebrations. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses and memberships. Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities. Pre‑Employment Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check. #J-18808-Ljbffr Serene Health