Business Manager - Enterprise Arbitration, Enterprise Consumer Product

Overview As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world‑class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. We are looking for an associate to join the Enterprise Arbitration team. This team focuses on optimizing inbound channels like EASE, Email, and Site by designing and implementing models and frameworks. These channels are crucial, generating over $2.5 billion in enterprise value annually through marketing and servicing optimization. Our goal is to ensure the optimal message is delivered to the right customer, driving excellent customer experiences and deepening customer relationships. We are looking for an analytical and innovative associate to support the Modeling function. In this role, the associate will concentrate on the convergence of business, credit, and modeling results. Key responsibilities include evaluating potential model improvements, developing comprehensive model roadmaps, and advising Lines of Business (LOBs) on the potential impacts to their operations. The ideal candidate for this role is a highly analytical and articulate individual, capable of extracting meaningful insights from complex customer behavior and needs. They must be skilled at communicating these complex concepts to senior audiences in a compelling and actionable manner, and possess a strong understanding of the credit implications associated with product and messaging decisions. General Responsibilities Strategic leadership: develop business strategies that will drive growth, profitability, and competitive success. Leadership: may manage and develop 1–2 analysts; coach and mentor associates to develop and retain talent. Product: develop and implement new product and pricing strategies for various lending products; lead product‑level modeling/analytics. Marketing: lead direct‑to‑consumer marketing efforts for select products, build targeted insights to inform the design and development of new customer experiences and breakthrough technology concepts. Credit Risk: drive step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis. Execution: manage and sequence delivery of business intent, build business requirements, and execute against the product strategy; oversee multiple projects and programs concurrently. Partnership: work closely with colleagues across Capital One including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability. Strategic & analytic orientation: proven track record of decision making and problem solving based on analytics; conceptual thinking skills complemented by strong quantitative orientation. Strong business judgment, leadership and integrity: be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business. Solid people leadership experience: ability to build and leverage the capabilities of a high‑performing team, foster innovation, drive critical decisions, hold partners accountable, and consistently deliver results. Strong executive communication skills: impeccable written and oral communication, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Clear results orientation: intense focus on achieving short and long‑term goals; drive and execute agenda in an uncertain and fluid environment. Successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus. Basic Qualifications Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering). At least 2 years of experience in analysis. Preferred Qualifications Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering. 5+ years of experience in analysis. 2+ years of experience in financial services.

1. year of experience in consulting.
2. years of experience in people management.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role by location are listed below. Salaries for part‑time roles will be prorated based on the agreed number of hours worked. Chicago, IL: $149,800 - $171,000 for Business Manager McLean, VA: $164,800 - $188,100 for Business Manager New York, NY: $179,700 - $205,100 for Business Manager Richmond, VA: $149,800 - $171,000 for Business Manager Riverwoods, IL: $149,800 - $171,000 for Business Manager This role is also eligible to earn performance‑based incentive compensation which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives may be discretionary or non‑discretionary depending on the plan. Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Capital One does not provide, endorse, or guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada; positions in the United Kingdom are for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49; Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations concerning criminal background inquiries. Accommodations If you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only as required to provide needed reasonable accommodations. Technical Support For technical support or questions about Capital One’s recruiting process, please send an email to View email address on click.appcast.io. #J-18808-Ljbffr Capital One National Association