IT - Field Support
SCHNEEBERGER AG
IT - Field Supporter (alle) Sie sind gerne im direkten Austausch mit Menschen und möchten etwas bewirken? Als Field Supporter repräsentieren Sie unsere Organisation vor Ort, sprechen aktiv Menschen an und begeistern sie für unsere Mission. Ihr Aufgabenbereich Bearbeitung von IT-Support-Anfragen und eigenständige Fehlerbehebung bei Software- und Hardwareproblemen, inklusive Vor-Ort-Support Installation, Konfiguration und Wartung von Clients, mobilen Geräten und Peripherie sowie Software-Updates und Patch-Management Unterstützung bei Hardware-Rollouts, Arbeitsplatz-Setups, Umzügen und Inventuren Verwaltung von Benutzerkonten, Berechtigungen in Active Directory, Azure AD und M365, inklusive SSO und Multi-Faktor-Authentifizierung (MFA) Betreuung und Fehlerbehebung von OT-Systemen in Produktion und IT-Teams, inklusive Sicherstellung der Netzwerkverfügbarkeit Überwachung kritischer IT- und OT-Systeme mit erster Fehleranalyse, Eskalation und proaktiver Meldung von Ausfällen Durchführung von IT-Schulungen und Workshops für Endanwender Erstellung von Anleitungen, Self-Service-Guides und Förderung von IT-Selbsthilfemöglichkeiten Optimierung von IT-Support-Prozessen, Service-Standards und Pflege der IT-Dokumentation Unterstützung des IT-Wissensmanagements (z. b. Self-Service-Portale, FAQs) Beschaffung von Verbrauchsmaterialien und Endgeräten für den Field Support Ihr Profil Abgeschlossene Ausbildung als Informatiker EFZ mit kontinuierlicher Weiterbildung und mehrjähriger Erfahrung im ICT-Bereich Vertiefte Kenntnisse im Microsoft-Umfeld, Windows 11, Microsoft 365 und Azure Cloud Services Grundkenntnisse in Netzwerken Service- und lösungsorientierte Arbeitsweise, hohe Belastbarkeit und selbstständiges Arbeiten Kommunikationsstark, pflichtbewusst, kundenorientiert und teamfähig Ausgeprägtes Qualitäts- und Sicherheitsbewusstsein Erfahrung in der Zusammenarbeit mit anderen IT-Teams Deutsch C1 und Englisch B2 Unterstützung bei der Berufsbildung von Lernenden in der Abteilung #J-18808-Ljbffr SCHNEEBERGER AG
Vacancy posted 1 day ago
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