Training Support Specialist (Office Support Specialist)

Position Description This position announcement will be used to fill a full-time, represented, safety-sensitive Training Support Specialist (Office Support Specialist) position in the Detention Facilities with Anne Arundel County. Nature and Variety of Work Work involves serving as the primary office support employee for an organizational unit, with responsibility for coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, public safety, etc. Employees in this class carry out varied and extensive office support services. The employee plans and carries out tasks independently, determining the sequence of work, obtaining necessary data or information, and selecting appropriate methods and procedures to accomplish work. Problems encountered in carrying out assignments are resolved in accordance with office policies and accepted practices. Guidelines consist of County Code and/or legislation, administrative procedures, and written or verbal instructions from the supervisor. The employee must exercise independent judgment in locating, selecting, and applying the appropriate law, rule, regulation, or procedures to a specific situation. Responsibilities Uses personal computer and other office automation equipment and appropriate software applications to develop, utilize and maintain databases and prepare reports and correspondence. Monitors and records expenditures of accounts, grants, budgets, and petty cash according to office procedures and generally accepted accounting standards. Monitors and may in some cases control usage of budget allotments, equipment, supplies, and capital assets in support of program objectives. Maintains fiscal records, checks computations, verifies transactions, reconciles receipts with control records, and reconciles financial statements. Maintains files for accounts payable and payroll records for a large-size organization. Provides office support for court‑ordered community service program. Maintains inmate commitment status, and verifies release of inmates. Processes invoices, prepares reports for CIP. Resolves discrepancies in purchasing and receiving orders, processes invoices and assists in preparing service contracts. Assists with creating, organizing, and collecting materials needed for training courses. Acts as a liaison between the Training Unit and vendor contract supervisors for registration in New Employee Orientation. Assists with organizing digital paper files. Enters and tracks training within a dedicated database (training will be provided). Maintains a system to regularly file and purge data from physical training files. Training file information is purged annually based on a retention schedule. Uses discretion when determining when problem solving needs to be escalated or handled at the level of the OSS. Maintains inventory of office and training‑related supplies and establishes re‑order points. Submits requisitions timely based on re‑order points or at the direction of the Training Director. Performs related work as required. Knowledge, Skills, and Abilities Thorough knowledge of modern office practices, procedures, and equipment. Thorough knowledge of business English, spelling, and arithmetic. Thorough knowledge of departmental rules, regulations, procedures, and functions. Considerable knowledge of office record keeping and reporting. Ability to use a personal computer and software applications. Ability to plan, organize and supervise the work of employees performing a variety of clerical functions. Ability to develop effective office work procedures. Ability to understand and follow complex oral or written instructions. Ability to prepare operating and statistical tabulations and reports. Ability to establish and maintain effective working relationships with employees and other county departments. Ability to deal effectively and courteously with the public. Ability to communicate effectively both orally and in writing. Use discretion to determine when problem‑solving can remain at the Training Support Specialist’s level or should be escalated to the Training Director’s attention. Minimum Qualifications Education: Graduation from high school. Experience: Four (4) or more years of experience in progressively responsible office support work. Supplemental Qualifications & Benefits Preferences will be given to applicants who possess the following: Experience with creating, organizing, and collecting materials needed for training courses for all training delivery types. Ability to organize digital and paper files of all training‑related documents and other relevant documents. Ability to maintain a training database. Experience with a public safety agency, preferably in Detention/Corrections, or related government experience. Experience with Google Sheets/Microsoft Excel and Adobe Pro (for creating/merging documents). Medical/Health Insurance Plans BlueChoice Advantage EPO BlueChoice Advantage PPO Dental Insurance CIGNA Dental PPO (Buy‑Up) CIGNA Dental PPO (CORE) CIGNA Dental HMO (DHMO) Vision Insurance EyeMed Employee Life Insurance Term insurance of $20,000 for employees at no cost. Ability to purchase Supplemental & Dependent Life Insurance Disability Income Insurance Pension Plan Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan. Deferred Compensation Section 457 Plan Direct Deposit Credit Union Holidays Twelve days provided per calendar year, thirteen in general election year Annual Leave Less than 5 years – 13 days 5 to less than 10 years – 15 days 10 to less than 20 years – 20 days 20 years or more – 26 days Some positions will receive additional paid annual leave in lieu of holidays and personal leave. Disability Leave Accrual at a rate of 15 days a year Personal Leave Day, five per calendar year Leave Sharing Employee Assistance Program Free, confidential counseling for employee and family members 4× per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care Flexible Spending Accounts Dependent Care Reimbursement Health Care Reimbursement Voluntary Benefits Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction Universal Life Insurance with Long Term Care Rider United Legal Benefits The selection process includes a comprehensive background investigation and medical evaluation. This is a safety‑sensitive position and employees are subject to Controlled Dangerous Substance (CDS) and Alcohol testing. Longevity pay is available based on years of service. #J-18808-Ljbffr Center for Digital Governmtent