Field Support Associate

About the Role As a Field Services Engineer, you’ll be the face of HeyGears for our customers on the East Coast. You’ll help them successfully deploy and operate our cutting-edge 3D printing and scanning technology — from installation through ongoing support. This is a hands‑on, customer‑facing role with real ownership and room to grow into a leadership position as our team scales. What You’ll Do Collaborate with our sales team to conduct on‑site or remote surveys of customer workplaces and deliver tailored setup proposals Oversee equipment installation, testing, and commissioning to ensure smooth deployment Train clients on scanner operation, software usage, and 3D printer functionality Provide responsive technical support — troubleshooting issues and guiding customers step‑by‑step to resolution Follow up with customers to confirm issues are fully resolved and satisfaction is achieved Maintain accurate service records and ensure proper closure of all support cases Contribute to developing service procedures, policies, and standards that elevate the customer experience Monitor and analyze technical support metrics, and share actionable insights with the team As you grow: help recruit, mentor, and lead junior members of the Technical Support team What We’re Looking For Bachelor’s degree or higher in Engineering or a related field — new graduates are welcome and encouraged to apply Strong English communication skills, both spoken and written Willingness and ability to travel domestically and internationally Fast learner with genuine curiosity about technology and products Customer‑facing experience from internships, part‑time roles, or academic projects is valued Proficiency in CAD software; ability to read schematic diagrams; familiarity with PLC systems or an electrician certificate is a plus Strong interpersonal skills with a customer‑first mindset Excellent communication, presentation, and active listening skills Strong troubleshooting instincts and ability to manage multiple priorities Comfortable adapting and thriving in a fast‑moving, high‑growth environment Why HeyGears? Entry‑level role with a clear path toward team leadership Hands‑on exposure to innovative 3D manufacturing technology from day one Work alongside global teams and customers across industries A culture that genuinely listens to — and rewards — new ideas Be part of a company that’s growing fast and moving even faster #J-18808-Ljbffr HeyGears