Front Office Supervisor (FT) (AM/PM) (Supervisor de Oficina)
$25.35 per hourEvans Hotels
Front Office Supervisor (FT) (AM/PM) (Supervisor de Oficina)
Bahia Resort Hotel Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America's Finest City. The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
Pay & Perks
- Compensation: $25.35
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family and friends.
- Free Employee Parking and/or discounted MTS Pronto card.
- Free Meals & Refreshments during working shifts.
- Career advancement opportunities!
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
Essential Duties
- Conveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
- Coordinates the desk activities to assure that guest's services standards are consistently met or exceeded.
- Coaches and develops associates using a consistent, approachable demeanor while articulating expectations.
- Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.
- Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.
- Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
- Continuously provides excellent customer service when making reservations and use effective up-selling techniques.
- Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner.
- Answers the department telephone with a friendly voice using professional telephone techniques and etiquette.
- Inputs information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments.
- Maintains a house bank and conform with established cash handling procedures.
- Processes guest billing using cash, checks, credit cards and special billing.
- Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
- Performs additional duties and responsibilities as directed by the leadership team.
Qualifications
- High school diploma or equivalent; and two to four years related experience and/or training.
- A combination of experience, education, and/or training may be substituted for either requirement.
- Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
- Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
- Availability to work on weekends and holidays is required.
- Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
- The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.
Vacancy posted 3 days ago
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