Client Solutions Specialist

Client Solutions Specialist

Fully Remote • OH

Description

Job Summary:

The Client Solutions Specialist works with a team of Client Solutions Professionals at GPRS to ensure successful project outcomes. This role is pivotal in meeting client needs, driving satisfaction, retention, and growth. By working closely with the Client Solutions Manager, Sales and Operations teams, the Client Solutions Specialist helps to optimize client engagement and deliver exceptional value. This role involves a variety of skilled tasks that support company operations. The position requires a task-focused, self-motivated individual who handles both client-facing and team-facing responsibilities to support the smooth execution of Reality Capture projects and contribute to business development efforts. The Client Solutions Specialist will help advance GPRS' mission to deliver exceptional client experiences and retention. Job Goals:

• Ensure a consistent and positive client experience by driving measurable retention and engagement through accurate project delivery and effective communication.
• Manage project execution by coordinating internal teams, reviewing for accuracy and efficiency, and navigating Microsoft, NetSuite, and ClickUp environments.
• Foster team collaboration and integration by actively participating in meetings, supporting Client Solutions Group needs, and building cross-departmental relationships

Job Responsibilities

• Coordinates with the Client Solutions Manager on new projects.
• Partner with manager to review projects and verify all necessary information is included and objectives are clear.
• Manage up to 40-50 projects concurrently.
• Schedule projects with Client Solutions Coordinators.
• Coordinate with onsite contact and set expectations for field work with client.
• Being a Brand Ambassador through professional and respectful communication to both team and clients
• Provides guidance to field and modeling teams on scope of work and deliverables to kick-off projects.
• Provides feedback to departments for work that needs to be adjusted, based on changes to scope of work, changing requirements of clients, or other adjustments.
• Maintains consistent communication with the client to understand evolving needs and keeps them informed on delivery timelines and execution of projects at various stages.
• Recognize when to seek assistance from team members or other resources to ensure project success
• Troubleshoots problems and provides clear expectations to onsite contacts.
• Works with the internal team to identify and correct problems assigned to projects.
• Works with Modeling Manager and Team Leads to ensure product deliverables and timelines are met.
• Coordinates and collaborates with clients to ensure deliverables are met on time and on scope.
• Sets up a Scan Data review meeting and Modeling delivery meeting when applicable with the client.
• Leads various internal projects to help create better workflows and support the Client Solutions Team with the help of the Client Solutions Manager.
• Answer technical questions from clients regarding the projects, provide scan data review meetings when applicable, hold client meetings for project reviews when applicable, know where and how to find the answers to clients' needs.
• Follow up with clients after projects are complete to answer any questions, gain important feedback, upselling opportunities, re-engagement opportunities for new work.

Qualifications

• 3+ years of experience in project management, operations, account management, or sales.
• Bachelor's degree in Business Administration or a related field or a minimum of 4 years of experience in Architecture, Engineering, Construction (AEC), or a closely related industry in lieu of a degree
• Proven ability to manage mid-scale projects with successful delivery, client satisfaction, and operational efficiency.
• Strong project coordination skills and experience in building and maintaining client relationships.
• Proficient in project management tools and software for tracking and analyzing data and timelines.
• Skilled in data analysis and making data-driven decisions to enhance project strategies.
• Solid understanding of industry challenges, trends, and best practices in project management.
• Strategic decision-making and problem-solving abilities with a focus on delivering results.
• Demonstrates ownership and thoroughness in completing tasks accurately.
• Capable of independently solving problems and providing solutions, while seeking guidance when needed.
• Completes project-specific paperwork to support Client Solutions Manager/Specialists effectively.
• Handles high-pressure situations while meeting project deadlines and exceeding client expectations.
• Excellent verbal and written communication skills, with the ability to influence across all organizational levels.
• Maintains attention to detail and develops deep knowledge of the Reality Capture Service line.
• Strong negotiation skills aimed at achieving mutually beneficial outcomes.
• Experience collaborating cross-functionally with sales, operations, and estimating teams to meet project goals.
• Effective communicator across departments to ensure seamless project execution.
• Self-motivated and independent in problem-solving, learning new software, and working remotely.

We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.

GPRS is the nation's largest company dedicated to Intelligently Visualizing the Built World®. Since 2001, we've grown from a single GPR unit into a $200M industry leader helping teams across the U.S. plan, build, and manage safer, smarter projects.

We deliver critical insight through utility mapping, GPR and concrete scanning, 3D modeling, reality capture, and digital facility records, giving our clients confidence from design through construction and beyond.

Our Purpose:

To provide possibility for our team members and customers by intelligently visualizing the built world.

GPRS Core Values:

• Integrity
• Teamwork
• Mutual Respect
• Growth Mindedness
• Safety