Client Services & Solutions - Specialist II

Client Services & Solutions - Specialist II Wyoming, USA • Kansas, USA • New Mexico, USA Posted Monday, June 1, 2026 at 6:00 AM Job Description This position supports the bank’s call center, providing exceptional client experiences and fraud prevention across multiple banks including the Bank of Jackson Hole, Bank Midwest, Community Banks of Colorado, and Hillcrest Bank. Key responsibilities include: Assist clients with questions, complaints, and banking inquiries across various channels. Provide online banking and bill payment support. Conduct probing questions and critical thinking to ascertain client needs and detect fraud. Adhere strictly to fraud prevention and compliance protocols such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Maintain accuracy, detail, and consistent communication with clients and team members. Minimum Requirements High School Education or equivalent. Minimum of 2 years of relevant job experience within a bank call center. Basic knowledge of call center protocol and client servicing experience. Basic level of work experience, knowledge, and training in a call center environment. Desired Qualifications Experience with bank call center/client servicing. 3+ years of relevant job experience. Bilingual in Spanish and English. Fraud detection experience. Skills and Abilities Strong interpersonal skills and ability to build cohesiveness within teams. Logical thinking and analysis to provide appropriate solutions, including personal banking products. Strong oral and written communication skills for concise resolution of issues. Knowledge of digital banking tools and ability to guide clients in their user experience. Ability to manage difficult and stressful situations in a fast‑paced environment. Prioritization of competing demands and effective multitasking. Responsiveness and flexibility to adapt to changes. Proficiency in Microsoft Excel, Word, and vendor web solutions. Benefits Work from home/remote environment. Flexible hours: 8 am‑7 pm CT M‑F and alternating Saturdays 9 am‑2 pm CT. Availability for overtime as needed. Competitive salary with a scorecard‑based incentive plan. Health, dental, vision, critical illness, accident, and hospital indemnity insurance. Company‑paid life insurance, parental benefits, 401(k) and associate stock purchase program. Paid time off, education reimbursement, and associate banking perks. Equal Opportunity The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and perform essential job functions. The Bank follows its policy of equal opportunity for all persons without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or other legally protected categories. The Bank is a drug‑free workplace. Additional Information for Colorado Residents Applicants are encouraged to redact age‑identifying information in submitted materials. Selected candidates must complete a criminal history report, global screen, drug screen, employment credit report, and, if applicable, a driving record. Applicants must be legally authorized to work in the United States and will be required to verify employment eligibility upon hire. #J-18808-Ljbffr Hillcrest Bank