Fleet Client Services Specialist II

Job Overview Company: Cox Automotive – USA; Job Family: Vehicle Operations; Position: Fleet Client Services Specialist II; Management Level: Individual Contributor; Flexible Work Option: Can work remotely but must live within the specified city, state, or region. Duties & Responsibilities Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact Providing excellent customer service for all internal and external customer calls Be professional and establish positive customer rapport Obtain customers approval for all repairs and services to be performed Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician Continuously develop and improve company capabilities in Dispatching and Service Scheduling Additional duties and special projects as assigned Requirements High School Diploma/GED and 3 years’ experience in a related field or an equivalent combination (e.g., any level degree/certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience; or 5 years’ experience in a related field) Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross‑functional partners Excellent organizational skills and the ability to balance a variety of tasks Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer) Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful Ability to work independently and collaboratively within a team environment Excellent problem‑solving skills Highly organized with exceptional follow‑through abilities Drug Testing To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). EEO Statement Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. #J-18808-Ljbffr