Customer Service Manager
$65k - $85kBlackbird Recruiting
Customer Service Manager Brooklyn, NY $65,000 - $85,000 Our client is a full-service apartment building supply company with 5 locations throughout Brooklyn, Bronx, Manhattan and New Jersey. Their distribution center is located in the Bronx with their own fleet of trucks and all of our locations stock a multitude of items. For over 30 years, they have been providing world class service to their customers and pride themselves on being the industry standard for apartment building supply. Responsibilities:
- Manage orders that come in through email and distribute them amongst the stores, ensuring accurate and timely order processing.
- Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and professionalism.
- Help store managers with any inquiries or special requests for customers; ensure these situations are resolved in every aspect pertaining to every department in the company.
- Update customer account notes in the system to ensure they are always current.
- Adjudicate customer complaints regarding billing and delivery issues.
- Investigate disputes and make sure customer is properly taken care of at all times, while liaising with the necessary departments and ensuring timely solutions.
- Maintain a high standard of organization so no orders, requests, or inquiries get overlooked.
- Identify root causes of issues, breaking down situations so all parties understand it, presenting an all-encompassing solution and directing necessary staff accordingly in resolving the issue.
- Managerial Experience.
- Maintain a high level of organization & time management.
- Strong eye for detail and follow through. Accountability is key.
- Flexibility and adaptability to different situations.
- Exceptional interpersonal and communication skills.
- Ability to think strategically.
- Office Hours: Monday - Thursday: 8AM - 5PM. Friday: 8AM - 2PM
- Stable company that's been in business for over 30 years
- Paid sick/ vacation and holiday time
- Medical benefits
- Personalized Attention and Very Friendly atmosphere
- Advancement/ Growth Opportunities
- Strong emphasis on team work, collaborative work environment
Vacancy posted 3 days ago
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