Technician, Information Technology Support

Technician, Information Technology Support This posting will close on: 06/10/2026. No further applications will be accepted on or after this date. Benefits Snapshot The College offers a generous benefits package to full‑time employees, including comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution of 8% of your salary upon hire, NCC tuition waiver, and an abundance of time off – up to 25 days’ vacation/floating, 10 sick days, four‑day workweeks during summer, paid holidays, and a week+ break between Christmas and New Year’s. Primary Function The primary purpose of this position is to provide technical support for all NCC Campuses, primarily based out of our Bethlehem Campuses (Bethlehem/Fowler) with opportunities to assist with Pocono Campus. Responsibilities include endpoint support, network, AV, and support center services. Responsibilities Primary technology support services for all NCC Campuses by monitoring phones, ITSM ticketing system, and providing onsite support. Advanced troubleshooting/support escalation/tier 2 service. Work with Endpoint Systems and Network staff to develop, coordinate, and install desktop, printer, and AV equipment. Provide technical support for events across all campuses as needed. Ensure technology work orders are tracked, assigned, and addressed promptly. Work with managers to ensure AV and desktop equipment are monitored, tracked, and replaced on a routine basis. Perform other duties and projects as assigned. Qualifications Education: Bachelor’s degree in business administration, Computer Science, or Instructional Technology and two years of experience; or associate degree and three years of experience; or relevant, substantial related experience. Knowledge and experience with audio/visual, web conferencing, endpoint computers, and instructional technology systems. Familiar with ITIL 4 framework (ITIL certification a plus). Knowledge of IT Service Management best practices. Experience with maintaining account management systems and services. Experience with developing, testing, deploying and testing desktop images. Excellent customer service and communication skills. Experience with implementing and troubleshooting network and print management systems. Experience with Mac and Windows in an advanced troubleshooting environment strongly preferred. EEO Statement Northampton encourages candidates to provide qualifications beyond the standard online application. A personalized cover letter, resume, unofficial transcripts, and contact information for 3 professional references, are examples of information that serve to highlight your accomplishments and distinguish yourself from other applicants. We are an innovative, student‑centered institution with an exceptional faculty and staff that values diversity. #J-18808-Ljbffr Northampton Community College