Business Systems Product Manager

Job Description

Hybrid role 3X a week in office in Memphis, TN or Elk Grove, CA; no remote capabilities

Position Summary:

The Business Systems Product Manager is key member of the ALLDATA Business Systems team. This position is entirely dedicated to the overall management and enhancement the Company's business systems, which are used by the company's business teams and external customers.

Position Responsibilities - Other duties may be assigned:

• Work with the Scrum teams to prioritize and define the requirements related to the development, maintenance and updates needed to the company's business systems / solutions used to manage the internal business processes (e.g. billing, subscription services, customer support activities, etc.).
• Work directly with internal customers to perform discovery and requirements gathering activities.
• Write epics and user stories and prioritize backlog based on product strategy and vision.
  • Create detailed documentation and requirements that will be used by the system architects, developers and QA team members to make functional changes to the product. The documentation will include technical details related to data updates, API calls, database structure, UI technologies (e.g. Angular), data flows, use cases, etc.
• Work with internal customers and technology teams to gather and analyze internal product feedback.
  • Document and analyze product feedback for defects to be remediated and new functionality to be developed.
• Collaborate with the Business leadership to assess, determine and document product development priorities.
• Drive the delivery of valuable, usable and feasible solutions.
  • Understand complex systems, functionality, datasets, API services, data flows, etc. so that he/she can identify areas that need further investigation and definition to ensure that product development efforts will result in an effective product for the business.
• Set the vision for product development and create product roadmaps.
• Work with cross-functional teams to align efforts and evangelize the product strategy throughout the organization.
  • Communicate competently and confidently in meetings with the teams to gather requirements, elicit information on technical challenges and describe the current and future system functionality.
• Partner with 3rd parties to extend product offerings.
• Assist cross-functional groups with product launch activities including, but not limited to product demos, product training, and support processes.
• Act as a scrum Product Owner in absence of a formal Product Owner.
• Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders and C-level employees within the organization.
• Help define product KPIs and participate in the monitoring and reporting of the data.
• Attend release sessions and provide Go/No-Go decision within the process.
• Perform Business Analyst responsibilities in absence of an assigned Business Analyst.

Expectations

• Effectively self-manage to create the product vision and roadmap, which will create significant value to the company.
• Constructively guide and motivate cross-functional teams and/or strategic partners working on product development to deliver value on-time and within budget.
• Professionally and effectively communicate with internal customers to understand needs, elicit product feedback and share product information.
• Use data to analyze and understand business needs, ultimately determining the best priority for the product backlog based on a data-centric justification.
• Consistently and effectively collaborate with the Business leadership to determine the right product priorities given a holistic review of all departments needs and the expected impact of delivering the requested product improvements.
• Communicate proactively, clearly and completely with team members, cross-functional teams, strategic partners and all levels of leadership to provide product delivery requirements, delivery statuses, impediments, product roadmap information and/or product performance data.
• Consistently exercise good judgment and decision-making skills in performing all job responsibilities.
• Serve as the product Subject Matter Expert (SME) and effectively support all product launch activities. Measure product performance for the company by managing, tracking and reporting to KPIs that are meaningful to the financial health of the company.
• Consistently produce high-quality deliverables in a timely manner, self-assigning dates/times for delivery and meeting delivery due dates.
• Create comprehensive, clear and accurate documentation.
• Serve in whatever capacity needed to provide value and ensure a positive outcome for product delivery.

Position Requirements:

• BA/BS Bachelor's Degree
• 3+ years of professional experience in Product Management or Product Development
• 2+ years of managing cross-functional teams
• Demonstrated ability to perform thorough discovery activities, translate information into customer needs and create meaningful requirements
• Professional Agile experience, including story writing and backlog prioritization/management
• Excellent communication and presentation skills
• Experience with Microsoft Dynamics, Zuora, Drupal platform, etc. is a plus

The salary range for this position is $107,000 - $187,000. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.

About Autozone

ALLDATA® is the industry's #1 choice for unedited original equipment manufacturer (OEM) automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.

Benefits at ALLDATA®

ALLDATA® offers thoughtful benefits programs with one-on-one benefits guidance designed to improve our teams' physical, mental, and financial well-being.

Full-Time and Part-Time Benefits:

• Competitive pay
• Unrivaled company culture
• Medical, dental and vision plans
• Exclusive discounts and perks, including an AutoZone in-store discount
• 401(k) with company match and Stock Purchase Plan
• AutoZoners Living Well Program for free mental health support
• Opportunities for career growth

Additional Benefits for Full-Time:

• Paid time off
• Life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer atCareers.AutoZone.com.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.