Lead Case Manager GWGL

The Lead Case Manager serves as lead resource for Workforce Case Managers. Provides guidance on case management practices, participant case note documentation, job readiness assessments, departmental operational processes, coverage questions, and routine problem solving. Responsibility Level Implements strategies to achieve the goals for the organization and employment support and training for Goodwill Workforce Development program participants and trainees. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 – 12 months. Principal Duties Serves as lead resource for Workforce Case Managers. Provides guidance on case management practices, participant case note documentation, job readiness assessments, departmental operational processes, coverage questions, and routine problem solving. Supports the Manager Workforce Development with daily workflow and program coordination as assigned while providing direct case management support for an assigned pool list. Responsible for organizing and leading the GWGL Youth Program, including communicating with parents and local schools, attending interviews, assisting with documentation, coordinating schedules, and coordination with internal operational leaders. Coordinates and supports transition between departments and training of new employees, career exploration, social and emotional skill awareness, professional appearance, appropriate workplace behavior. Leads the effort to implement and provide Disability Awareness training for leaders at GWGL and supports Manager Workforce Development with other team and employee training initiatives Participates in corrective action meetings with galley management and utilizes advanced knowledge to address confidential matters daily. Collaborates with multiple departments, teams and committees at GWGL to ensure case management and training support with daily activities and special projects. Leading and Developing Talent: May partner with coworkers to advance their development. Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization. Community Engagement: Champions Goodwill’s community engagement initiatives. Aware of Goodwill’s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups. Responsible for completing other job responsibilities/duties as assigned. Requirements Two years of college education or experience equivalency, and a minimum of 3 years’ experience. Educational background in vocational rehabilitation (social work, counseling, psychology, special education or similar course of study) to support individual eligibility evaluations and to develop appropriate individual development plans. Prior experience working with persons with disabilities and disadvantages preferred. Prior experience in job training methods, techniques, and principles preferred. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word) and ability to learn and effectively use various Workforce Development Information systems. Must have a valid driver’s license. Bilingual, Spanish or American Sign Language preferred. Must work at least one weekend day and rotate with on-call duties as needed Core Cultural Competencies Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments. Physical/Sensory Demands Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to human blood, body fluids or tissue. Repetitive use of hands and feet as needed for job employment support activities. Vision Required while using computer keyboard and working with written and electronic information, local travel required. When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case. Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change. In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

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