Information Officer II - Immigrant Health Communications

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today.

About this Role:

The Information Officer II – Immigrant Health Communications leads statewide communications and media response on Medi-Cal program changes affecting immigrant communities, including the transition of members with unsatisfactory immigration status (UIS) from managed care to the Medi-Cal fee-for-service delivery system. The IO II develops comprehensive strategies, produces plain-language, culturally responsive materials, and serves as the primary spokesperson and point of contact for media inquiries, proactive announcements, and strategic messaging on the fee-for-service transition and immigrant health issues. The IO II partners with DHCS leadership, Coverage Ambassadors, community organizations, and vendors to ensure clear, accurate, and timely information reaches members, providers, and stakeholders in multiple languages.

Have questions and/or need assistance? Contact View email address on us.fitly.work , we are here to help walk you through the state hiring process.

You will find additional information about the job in the .

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Special Requirements

• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

Simple Application Steps

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQ) for the Information Officer II Classification Specification . See the Minimum Requirements section above.
2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which include the statement of qualifications -see the "Required Application Package Documents" section below.
4. Once you have applied, take the Information Officer II Examination.

If using education to meet classification MQ pattern:

Statement of Qualifications Requirement?Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ. 

The SOQ must be no more than two pages in length, double-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner. 

1. This role requires collaboration across DHCS divisions, community organizations, Coverage Ambassadors, and vendors. Describe a time you coordinated across multiple teams to solve a complex outreach challenge. What alignment strategies did you use, and what was the outcome?

2. The IO II develops multilingual and culturally responsive content for immigrant communities. Share an example of communications you produced for diverse or multilingual audiences. How did you ensure cultural relevance and clarity? What impact did it achieve?

3. The IO II tracks engagement, sentiment, and performance metrics to advise leadership on outreach effectiveness. Describe how you used metrics (reach, comprehension, sentiment) to evaluate a campaign and influence leadership decisions.

4. Attention to detail and completed staff work are essential to the IO II. Share an example demonstrating your ability to produce clear, accurate, detail-driven, and ready to publish written work under tight deadlines. How did you ensure accuracy and completeness?

5. The IO II supports Medi-Cal members through clear explanations of complex policy changes. Describe a time you translated complicated policy, regulatory, or program information into accessible language for the public. What approach did you take, and what was the result?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

-Media relations experience, particularly journalism experience that strengthens the ability to craft accurate, compelling narratives, respond effectively to reporters, and translate complex policy issues for public audiences

-Experience working with immigrant communities, including developing culturally responsive and multilingual outreach materials and collaborating with community partners

-Demonstrated attention to detail and the ability to produce clear, accurate written materials

-Ability to analyze data and evaluate campaign effectiveness

-Knowledge of Medi-Cal policy, immigrant he alth issues, and California State Government

-Commitment to diversity, equity, and inclusion

-Excellent interpersonal and stakeholder engagement skills

-Ability to work independently and collaboratively in a fast-paced environment

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary .

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.

Telework & Salary Information

Telework: This position is currently eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capitol Ave, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 Agreement

Salary : Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Refer to the Statement of Qualifications Requirement Section for instructions.