IT Desktop Support Specialist

Job Description TEKsystems is looking for a IT Desktop Support Specialists to support out customer in the Denver DTC area. Job Description

• Troubleshooting and Issue Resolution – Diagnosing and resolving technical issues for end-users, including problems with software, hardware, and network connectivity.
• User Support – Providing support to users via phone, email, chat, or in-person, addressing a wide range of IT-related queries and issues.
• User Account Management – Managing user accounts, including password resets, account creation, and access control to various systems and applications.
• Software Installation and Configuration – Installing, configuring, and updating software applications and operating systems on user devices.
• Hardware Setup and Maintenance – Setting up and maintaining computer hardware, including desktops, laptops, printers, and other peripheral devices.
• System Monitoring – Monitoring IT systems for performance issues or security breaches, escalating issues as needed.
• Knowledge Base Maintenance – Contributing to and maintaining a knowledge base of common issues and solutions to improve efficiency and support quality.
• Onboarding Support – Assisting with the onboarding of new employees, including setting up their IT equipment and providing necessary training on company systems and software.
• Escalation Management – Escalating more complex issues to higher-level IT staff or specialized teams when necessary.
• Continuous Learning – Keeping up-to-date with new technologies, software updates, and best practices in IT support to continuously improve service delivery.
• Incident Management – Track all broken or performance degraded services as incidents. Prioritize incidents by impact and urgency. Restore services according to agreed on SLAs. Ensure Incidents without a known root cause are logged and tracked as Problems.
• Problem Management – Track all systemic Incidents in a separate Problem record. Work to determine the root cause. Identify the necessary changes required to prevent Incidents from recurrence.
• Request Fulfillment – Track all requests for new services or access to services not already assigned. Help streamline the available catalog of services and use policies.

Top Skills Details Microsoft Windows, network printer support, zoom support Ticketing systems Additional Skills & Qualifications Microsoft (Windows 11 support, Office, Azure, Azure Virtual Desktop) Network Printers HP Laptops with docking stations Apple MacBook and docking stations Zoom and Zoom Rooms Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Denver, CO. Pay and Benefits The pay range for this position is $27.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Denver,CO. Application Deadline This position is anticipated to close on Aug 20, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We&rs #J-18808-Ljbffr TEKsystems