Front Desk Medical Receptionist

Job Description

Job Description

Duties and Responsibilities:

1. Patient Check-In and Check-Out: Greeting patients, verifying their appointments, and checking them in or out of the clinic.

2. Appointment Scheduling: Managing appointment schedules, rescheduling as needed, and ensuring efficient use of therapists' time.

3. Insurance Verification: Verifying patients' insurance coverage and collecting co-pays or fees as required.

4. Patient Registration: Accurately recording patient information, including personal details and medical history, into electronic health records (EHR) systems.

5. Phone and Email Communication: Handling phone calls and emails, addressing inquiries, scheduling appointments, and providing information about the clinic's services.

6. Patient Intake Forms: Distributing and collecting necessary forms and paperwork from patients, ensuring completeness and accuracy.

7. Billing and Payment Processing: Assisting with billing processes, preparing invoices, and processing payments.

8. Medical Records Management: Maintaining and organizing patient records, ensuring compliance with privacy regulations like HIPAA.

9. Coordinating with Therapists: Communicating patient information and scheduling changes to therapists as needed.

10. Patient Education: Providing basic information to patients about their therapy plans, exercises, and clinic policies.

11. Office Organization: Keeping the front desk area organized, managing supplies, and ensuring a welcoming and clean environment for patients.

12. Problem Solving: Addressing patient concerns, resolving scheduling conflicts, and escalating issues to management when necessary.

13. Team Collaboration: Collaborating with therapists and other front desk staff to ensure smooth clinic operations.

14. Safety and Security: Following security protocols and ensuring the safety of patients and staff.

15. HIPAA Compliance: Adhering to strict patient privacy and confidentiality standards as mandated by HIPAA.

16. Provide excellent customer service to patients and address any inquiries or concerns

Skills:
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and handling multiple phone lines
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of medical terminology and procedures is a plus
- Familiarity with electronic health record systems and computer skills

As a Medical Receptionist, you will play a crucial role in ensuring the smooth operation of the medical facility. Your excellent communication skills and ability to handle phone systems will be essential in providing exceptional customer service to patients. Additionally, your organizational skills will help maintain accurate patient records and facilitate efficient patient flow. If you have a strong attention to detail and thrive in a fast-paced environment, we encourage you to apply for this position.

Experience:

• Medical Receptionist : 1 year (Preferred)
• Medical assistant: 1 year (Preferred)

Language:

• Are you bilingual with Spanish (Preferred)

At iLiveWell Functional Medical Center, also known as TherassageMD, is a Practice that combines modern medical science with integrative and restorative therapies to help patients reduce pain, improve function, optimize health, and enhance longevity. Our personalized approach, focuses on identifying root causes, restoring balance, and supporting the body’s natural healing processes through comprehensive, evidence-informed care tailored to each individual.

Company Description

At iLiveWell Functional Medical Center, also known as TherassageMD, is a Practice that combines modern medical science with integrative and restorative therapies to help patients reduce pain, improve function, optimize health, and enhance longevity. Our personalized approach, focuses on identifying root causes, restoring balance, and supporting the body’s natural healing processes through comprehensive, evidence-informed care tailored to each individual.