Dispatch Supervisor

Caring For the Community You Love Hours of Work: Full time Comprehensive Benefits Package: Medical & Dental coverage, 401K match, paid time off, tuition assistance and more! Shift, Weekend & PRN differential Job Details Choose a career to make a difference in people's lives every day, choose Fisher-Titus! About Fisher-Titus Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. Vision: Be the first choice for healthcare and employment within our community. Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community. Position Summary The Dispatch Supervisor is responsible for overseeing the daily operations of the North Central EMS (NCEMS) Communication Center while also performing the duties of a dispatcher. Utilizing experience, knowledge, and leadership skills, the Dispatch Supervisor ensures that the Communication Center operates efficiently and professionally. Qualifications This employee must meet the minimum requirements, conditions of employment, and be able to perform successfully all essential duties and responsibilities with or without reasonable accommodations. The NCEMS Communications Center is a 24-hour operation, and, therefore, this position may require irregular hours. The employee may also be required to work on call in an emergency. Must be 21 years of age or older and have a valid state ID. 5 years of dispatcher experience preferred. General knowledge of dispatch equipment - maintains relationship with dispatch equipment supplier for PMs, maintenance, etc. Schedule monthly dispatch meetings to keep staff up to date with current policies, review issues/concerns. This position works a rotating schedule including weekends and holidays. The person in this role is expected to be able to adjust to that schedule. We recommend a demonstrated familiarity with standard medical terminology. Excellent oral and written communication skill. Work well in a group setting. Essential Functions / Job Specific Duties Perform full-time duties of a dispatcher. Must maintain critical working relationships with community resources including Police, Fire, Life Flight, Hazmat, and internally with the North Central EMS team. Since many times the Dispatcher is the first contact for a client, this person must demonstrate a customer-focused attitude to serve clients of diverse backgrounds at all times. The communication and documentation systems are computer based making a demonstrated high level of computer operation skill essential. To be successful in this role you must demonstrate well developed phone, in-person, and written communication skills. The Dispatcher is responsible for taking inbound calls, assessing and prioritizing the situation, and assigning and coordinating appropriate internal and external resources. The communication center at North Central EMS is a fast paced and high volume call center which manages both emergency and non-emergency calls. Critical thinking and multi-tasking are "must have" skills. Participate in interviewing Dispatchers candidates. Supervise and manage Dispatchers, acting as a liaison between the Dispatch team and Field Supervisors/Operations Manager. Liaison between billing and dispatch to ensure all paperwork and billing requirements are met to maximize revenue opportunities. Maintain and oversee staffing schedules, ensuring appropriate coverage for planned and unplanned absences. Monitor supplies needed for the department. Coordinate required repairs and maintenance for equipment in the department. Oversee training the new hires and competencies of existing employees. Conduct monthly Quality Assurance reviews by evaluating audio recordings to identify areas for improvement and training opportunities. Monitor safety procedures and protocols for the department. Maintain patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Supervise and assess the performance of all Dispatchers, administering Progressive Discipline, Employee Counseling, and performance appraisals as needed. All other duties as assigned. #J-18808-Ljbffr