Insurance Operations Associate II - Hybrid

Insurance Operations Associate

Vanliner Insurance Company is looking for an Insurance Operations Associate to join their team. The position will work a hybrid schedule out of the Richfield, OH office.

Vanliner's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities:

• Participates in examining and processing new insurance policies, renewals, endorsements, and cancellations using various systems.
• Enters or loads data into appropriate systems and researches and resolves data errors.
• Generates and distributes policy documents, certificates of insurance, and other related materials.
• Organizes, prepares, and updates reports. Participates in determining and adjusting billing status as needed.
• Participates in identifying opportunities to streamline procedures, enhance efficiency, and reduce costs.
• Performs other duties as assigned.

Job Requirements:

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 3 years of experience in insurance operations or customer service. Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license.

Scope of Job/Qualifications: Working knowledge of local, state, and federal insurance-related policies. Strong analytical and organizational abilities with a focus on prioritization. Working knowledge of insurance data processing systems. Excellent interpersonal and communication skills.

Company: NIIC National Interstate Insurance Company

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.