Data Operations Associate

Data Operations Associate

People Architects is partnering with a highly respected, design-driven organization to hire a Data Operations Associate. This role is ideal for a detail-oriented individual who enjoys working in a collaborative environment and maintaining accuracy throughout the order process. The Data Operations Associate plays an important role in supporting day-to-day operations by ensuring customer orders, remakes, and sample requests are processed accurately and efficiently.

This is an excellent opportunity to join a stable and growing organization that values teamwork, accountability, and attention to detail.

Position Summary

The Data Operations Associate is a non-exempt position that reports to the Director of Operations. This role is responsible for accurately entering, reviewing, and processing customer orders, remakes, and sample requests within the company's ERP system. The Data Operations Associate works closely with internal teams, factories, and warehouse operations to support timely order fulfillment and maintain accurate order information throughout the process.

This role works onsite Monday-Friday from 9:00 AM - 5:00 PM in Stow, Ohio.

Duties and Responsibilities

• Enter and process sales orders, purchase orders, remakes, parts orders, and sample requests within the e-PIC system.
• Review customer-entered orders for accuracy, pricing discrepancies, and missing information.
• Confirm sales orders to customers and send purchase orders to factories.
• Monitor and update the status of open and unshipped orders and communicate updates to the customer service team.
• Enter tracking information and update orders as shipped.
• Maintain accurate product and order information within the ERP system.
• Identify and escalate order discrepancies or fulfillment issues as needed.
• Support operational and administrative workflows within the operations department.

Qualifications and Skills

• High school diploma or equivalent required.
• 12 years of experience in order processing, administrative support, customer service, or a related operational role preferred.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and communication skills.
• Proficiency in Microsoft Excel and general computer systems required.
• Experience working within ERP or order management systems preferred.
• Ability to work collaboratively across departments and adapt to changing priorities.

Benefits

• Profit Sharing Plan
• Employee Stock Ownership Plan (ESOP)
• PTO - Accrue 15 days per year after 90 days of employment based on hours worked
• Health, Dental, and Vision Insurance effective on date of hire
• Disability and Life Insurance effective on date of hire
• 401(k) - 100% match on the first 3% of salary and 50% match on the next 2% of salary

We are committed to a diverse and inclusive workplace. People Architects and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architects' clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.