National Operations Manager

Your role

As the National Operations Manager , you are responsible for leading, optimizing, and executing all in house and field service operations across the country. This role ensures operational efficiency, service quality, and full alignment with organizational goals. You will report to the Business Line Manager of Vacuum Technique Services, North America.

You will:
• Oversee all national service operations, including service centers, workshops and field service teams.
• Achieve and exceed output targets including units and recovered hours, through accurate planning, execution, and reporting.
• Ensure consistent delivery of high-quality service and adherence to established service standards.
• Develop and implement strategies to improve service efficiency, output, and cost effectiveness.
• Establish KPIs and measurable performance dashboards for all service functions.
• Monitor and analyze service metrics, taking proactive action to address gaps.
• Lead, mentor, and develop in-house and field service teams nationwide.
• Ensure appropriate manpower planning, workforce scheduling, and skills development.
• Identify and implement service process improvements to drive productivity and consistency.
• Lead initiatives aimed at reducing service variance, improving response times, and enhancing customer experience.
• Oversee national control of parts, tools, materials, and service equipment
• Collaborate with procurement, logistics, and engineering teams to secure required service resources.
• Manage the operations budget, cost controls, and financial performance of the service function.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have a Bachelor's degree in Engineering or a related technical field, as well as 8+ years of operational management experience, preferably in a service oriented or engineering based industry. You will also have:
• Demonstrated success in leading in house operational teams and/or field service.
• Proven track record in process improvement and operational optimization.
• Experience working with national or multi-regional operations.
• Formal training in Lean, Six Sigma, or Continuous Improvement methodologies.
• Experience with ERP systems, service management platforms, or operational reporting tools.
• Excellent people leadership, communication, and stakeholder management skills

In return, we offer
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
• We offer a strong retirement 401k plan with matching
• Family is important to us - so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job location

This role will be onsite/hybrid at one of Edwards facilities that are are near one of the following cities: Cleveland, OH, Haverhill, MA, Buffalo, NY, or Pheonix, AZ.

We are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.


At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.


For more information about Edwards visit our website:

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