Veterinary Receptionist

North Hills Animal Hospital & Resort is seeking an outgoing Client Service Representative to become the next member of our team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments , provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented , excellent at multi-tasking, and committed to contributing to a team-focused environment.

Schedule: This is a Full-Time position (38 hr/week), with a flexible schedule with availability needed Monday-Sunday . Including 1-2 weekend shifts per month.

Full-time benefits and compensation**:

• Compensation: $17 - 20 per hour, for each hour worked*
• Health Package: Medical, dental, and vision insurance (HSA option)
• 401k options
• Paid time off and holidays
• Life insurance and disability coverage
• Employee pet discounts
• Employee Assistance Program

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills
  • Client service and communication
  • Welcoming and discharging patients
  • Collaboration with other team members
  • Managing phone lines
  • Booking appointments/attention to detail

About North Hills Animal Hospital & Resort

Since 1945, North Hills Animal Hospital & Resort has proudly served the Raleigh community, providing exceptional medicine with genuine compassion and integrity. Our modern, beautifully designed facility offers a full range of services including wellness care, dentistry, soft tissue surgery, boarding, and grooming.

We're a full-service hospital that's growing, and we take pride in our team's dedication to quality medicine, efficiency, and communication. With a long-standing reputation for excellence and a focus on work-life balance, we offer an environment where veterinary professionals can thrive and build lasting careers.

*To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.

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