Guest Experience Ambassador

Job Description

Job Description

The Guest Experience Ambassador is responsible for being the first point of contact for all our guests. The Guest Experience Ambassador is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs.

 

KEY RESPONSIBILITIES  

• Follow the posted opening and closing duties. 

• Take accurate and complete reservations.

• Always provide excellent service. 

• Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor with eye contact and a genuine smile.

• Set and maintain the dining room and podium environment and ensure materials are

perfectly clean. 

• Have necessary knowledge of menu items to assist guests as needed.  

• Assist guest and colleagues courteously and efficiently.  

• Use the guest’s name appropriately and communicate it to restaurant colleagues.

• Assist in seating guests and pulling their chairs. 

• Assist restaurant colleagues to prepare for service. 

• Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests).  

• Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat.

• Inform restaurant managers of daily reservations forecast.  

• Assist in monitoring all guests’ needs. 

• Log in information about guest preferences. 

• Check daily for our regular guest preferences and record them in our daily list for the service. 

• Ensure all soignees are given to the service team. 

• Assist with coat check as needed. 

• Assist taking guests to the Jazz Club. 

• Assist in providing “Magic Service” for hotel guests.

• Input member engagements notes. 

• All other responsibilities assigned by Management. 

 

REQUIRED EXPERIENCE AND QUALIFICATIONS  

 

• 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage. 

• Must be able to work weekends and have open availability. 

• Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction. 

• Must be able to take constructive criticism and work well in a team dynamic. 

• Positive, engaging, and energetic personality.

• Must be personable and able to anticipate guests’ needs. 

• Able to be organized, manage time wisely and work with little to no direct supervision. 

• Very high attention to detail. 

• Sensitive to cultural nuances. 

• Excellent communication skills, both written and verbal on English. 

• Able to handle a multitude of tasks in an intense, fast paced environment. 

• Excellent people skills and the ability to work under pressure and with various stakeholders. 

• Ability to maintain a clean and professional appearance as per company policies. 

• Ability to stand for extended periods of time. 

• Multi-lingual is a plus.

• Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. 

• Experience working with SevenRooms is preferred. 

• TIPS Certified 

 

 

EEO M/F/M/V/D 

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