Department Manager- Palisades Mall

About the Role As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines Representing yourself and the H&M brand positively during customer interactions Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them Establish & analyze sales and budget goals, creating plans to optimize results Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Manage your department in a cost-efficient way Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges Ensure all admin routines for both people and operations are handled in a correct way Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions Team & Development Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store Complete performance evaluations and succession planning to support business & team needs Retain and share your knowledge and skills with your team Collaboration, planning & teamwork with in-store Visual Merchandiser team Give & receive feedback with your colleagues to learn, develop & support each other Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc Ensure all procedures, routines, and legal requirements in all areas of the store are followed Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development #J-18808-Ljbffr H&M