General Merchandise Associate

Job Summary Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise. General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job‑Specific Expectations Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales. Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases. Let customers know when back‑ordered items or special orders have arrived. Be able to work with multiple customers at once while providing individual customer satisfaction. Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales. Be polite and friendly and greet customers promptly. Offer all customers exemplary customer service. Be precise and timely with service at the cash register. In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor. Assist General Merchandise Manager to achieve General Merchandise retail sales goals. Attend pertinent training and stay current with merchandising trends and inventory control issues. Participate in periodic inventory of all merchandise. Design interesting, well structured presentations that attract customers. Keep customer mailing lists up to date. Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers. Help with the organize, set-up, and present such special events as fashion shows and other activities. Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise. Qualifications & Job Requirements Excellent communication skills and interpersonal abilities. Be an outgoing, energetic people person. Must have ability to get along with broad customer base. Training or experience in merchandising and retail sales preferred. Experience with Point‑of‑Sale & computerized inventory systems or the ability to quickly learn. Physical Requirements Must have the ability to stand and walk the sales floor for most of the day. Frequently required to bend, stoop, crouch, reach and lift 40 lbs. of merchandise. Must be able to operate office equipment including telephone, copies, fax machine, calculator, etc. Working Conditions Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events. The noise level in the work environment is occasionally loud. #J-18808-Ljbffr