Automotive Parts Advisor - Cumberland CDJR

Experienced Parts Advisor

Cumberland Chrysler Dodge Jeep Ram is seeking an experienced, customer-focused Parts Advisor to join our growing team. If you have a strong background in automotive parts, enjoy helping customers and technicians, and thrive in a fast-paced dealership environment, we'd love to meet you.

As a Parts Advisor, you'll play a key role in supporting our service department by accurately identifying, sourcing, and selling parts while providing exceptional customer service to both retail and wholesale customers.

Responsibilities

• Assist service technicians with accurate and timely parts lookup and fulfillment.
• Sell parts and accessories to retail and wholesale customers.
• Identify parts using manufacturer catalogs and dealership software.
• Maintain accurate inventory control, stocking, and organization of the parts department.
• Process special orders, returns, warranty parts, and core returns.
• Receive, inspect, and stock incoming shipments.
• Monitor inventory levels and communicate ordering needs.
• Maintain clean, organized parts storage areas and displays.
• Work closely with service advisors to ensure efficient repair order completion.
• Deliver outstanding customer service in person and over the phone.
• Follow dealership and manufacturer policies and procedures.

Qualifications

• Previous experience as an automotive Parts Advisor required.
• CDJR or OEM dealership experience preferred.
• Strong knowledge of automotive parts and vehicle systems.
• Excellent computer skills and ability to navigate electronic parts catalogs.
• Experience with dealership management systems (CDK experience is a plus).
• Outstanding communication and customer service skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Valid driver's license and clean driving record.

What We Offer

• Competitive pay based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Ongoing manufacturer training
• Career advancement opportunities
• Employee discounts
• Supportive team environment

Why Cumberland CDJR?

We're committed to providing an exceptional experience for both our customers and our employees. We invest in our team, promote from within, and believe great people are the foundation of our success.