ServiceNow Business Analyst

ServiceNow Business Analyst

Chelsea, MA 02150: Hybrid Role 6 - 12 + Months Onsite Day 1: Hybrid Role: 2-3 Days Onsite Per Week!

Preferred Knowledge, Skills & Abilities:

Five (5) to eight (8) years of IT Business Analysis, Project Management, or other related experience in an IT environment, preferably working with ServiceNow or other similar applications. Three (3) years of hands-on experience with supporting ServiceNow and familiarity with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework. Demonstrated understanding of ServiceNow best practices and functionality Proficient experience and hands-on knowledge and ability to align customer requirements with available ServiceNow products, features, and functions, with a focus on out of box usage. Ability to understand customer requirements, normalize them against current standards and present back a solution that fits the needs of the user while maintaining standards. Possesses the ability to own and maintain processes and standards and can say no when needed in the interest of the big picture. Possesses an excellent level of written and verbal communication skills, including the ability to host training sessions, give presentations and can represent the Service Management organization in a customer facing (internal and external) situation in a professional manner. Demonstrates customer focus and understands the importance of exceeding customer expectations. Demonstrates the ability to contribute to the team’s overall output, actively contributes to team meetings and providing constructive feedback. Strong team play with demonstrable collaboration skills. Ability to handle multiple projects and comfortable working in a fast-paced, rapidly changing, results-oriented work environment. Exceptional attention to detail; proven technical and persuasive writing skills. Proficient experience and knowledge working with Microsoft Office Suite, Teams, Zoom, and cloud-based communication and productivity applications.

Education and Certifications:

Bachelor’s Degree in Business Administration or an equivalent combination of education and work experience required. ITIL v3 or v4 Foundations Certification is a plus, but not required.