Technical Program Manager

This position is responsible for playing a pivotal role in the successful rollout of new e-commerce platform built on SAP Commerce Cloud. In this role requires leveraging technical expertise and project management skills to lead and coordinate all aspects of the rollout process, ensuring a smooth transition to the new platform and a seamless user experience for our customers.

KEY RESPONSIBILITIES:  

• Develop a comprehensive project plan, including detailed task breakdowns, dependencies, milestones, and a clear communication strategy. 

• Work with technical teams (developers, QA) to break down technical requirements into actionable tasks and ensure alignment with the overall project plan. 

• Proactively identify and manage project risks, developing contingency plans to mitigate potential issues and ensure smooth project execution. 

• Track project progress, monitor resource utilization, and identify areas needing adjustments to keep the project on track and within budget. 

• Possess a strong understanding of e-commerce platforms and the unique functionalities of SAP Commerce Cloud. 

• Able to translate business needs into technical requirements and effectively communicate them to the development team. 

• Stay up to date on the latest features and functionalities of SAP Commerce Cloud to ensure the new platform leverages its full potential. 

• Facilitate clear and consistent communication between all stakeholders throughout the project lifecycle, including business teams, developers, QA testers, and potentially external vendors involved in the rollout. 

• Manage stakeholder expectations, provide regular project updates and status reports, and address any concerns promptly. 

• Work with the QA team to define and implement a comprehensive testing strategy for the new SAP Commerce Cloud platform. 

• Ensure all functionalities of the platform are thoroughly tested and meet defined quality standards before launch. 

• Oversee the successful deployment of the SAP Commerce Cloud platform to production, ensuring a smooth transition from the existing platform. 

• Monitor the performance of the new platform after launch, identifying and resolving any post-deployment issues. 

GENERAL SKILLS & COMPETENCIES: 

• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Good decision making, analysis and problem-solving skills with ability to multi-task
• Strong verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Good conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, begin to build partnerships externally
• Resolve complex issues in effective ways

SPECIFIC KNOWLEDGE & SKILLS:  

• Minimum of 5+ years of experience in technical program management or a related field. 

• Proven track record of successfully leading and managing complex IT projects from initiation to completion. 

• Strong understanding of project management methodologies (e.g., Agile, Waterfall). 

• Excellent communication, collaboration, and interpersonal skills. 

• Ability to manage stakeholder expectations and navigate challenging situations. 

• Strong analytical and problem-solving skills. 

• Working knowledge of SAP Commerce Cloud or similar enterprise e-commerce platforms (highly desirable). 

MINIMUM WORK EXPERIENCE: 

Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION: 

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

KNOWLEDGE: 

Senior level professional; knowledge and full understanding of one or more disciplines and good knowledge of organization, processes and customers. Good judgment, strong analytical ability, evaluation, originality and ingenuity required to perform tasks. Know and apply the fundamental concepts, practices, and procedures of a particular field. Resolve issues and assignments in creative ways. Some assignments may be broad in nature. May serve as a resource to others to resolve complex problems and issues. May take on project co-lead role as required. 

COMPLEXITY: 

Work on problems of diverse scope and moderate impact where analysis of data requires a review of a variety of factors. Use best practices and knowledge of business strategy to solve complex problems; recommend solutions to business challenges. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise.

SUPERVISION: 

Receive minimal instruction on day-to-day work and general instruction on new projects or assignments.  May act as a resource to provide informal guidance for TSMs with less experience. Assignments can be broad in nature.

PERFORMANCE REQUIREMENTS: 

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

The posted range for this position is $98,521 to $135,467 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

This position is eligible for a bonus not reflected in the posted range.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

For more information about career opportunities at Henry Schein, please visit our website at:

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at:

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: