Patient Service Coordinator

Job Description

Job Description

We are seeking a highly organized, friendly, and professional Patient Services Coordinator
to join our medical team. As the first point of contact for patients, you will play a vital
role in providing excellent customer service, managing patient schedules, and ensuring
the smooth operations of our office. This position requires excellent communication skills,
a strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
Greet and check in patients as they arrive at the office
Answer phone calls, schedule appointments, and manage patient inquiries
Verify and update patient information in the electronic medical record system
Collect patient demographics, insurance details, and patient financial responsibility
Verify insurance benefits including contact insurance companies for copays and
deductibles
Calculate and collect patient copays and deductibles due including overdue balances
Assist patients with forms, medical records, and other documentation as needed
Coordinate with medical staff to ensure efficient patient flow
Handle patient complaints and concerns in a professional manner
Maintain a clean and welcoming reception area
Perform general office duties such as filing, faxing and mailing

Qualifications:
High school diploma or equivalent required
Previous experience in a medical office setting required
Basic knowledge of ICD-10 and CPT coding
Strong communication and interpersonal skills
Proficient with office software (EHR, Microsoft Office, etc)
Ability to maintain confidentiality and handle sensitive information
Strong attention to detail and organizational skills
Ability to work effectively both independently and as part of a team