Staffing Manager

Job Summary / Purpose Staffing Managers are the direct supervisors to caregivers and make critical decisions related to staffing cases. The Staffing Manager is also responsible for maintaining detailed, accurate records related to caregivers and scheduling, and for performance management of the caregiving staff, including coaching, counseling, recommendations for training and evaluation of skills duties. The Staffing Manager collaborates with all members of TheKey Team and with other managers/supervisors as needed. Essential Duties and Responsibilities Oversee all aspects of caregiver performance management, ensuring proper protocols for employee recognition, discipline and warnings, termination, incident investigation and resolution, injury and workers’ compensation management, use of paid sick time, and other HR‑related issues, partnering with the HR team as needed. Provide one‑on‑one supervision to caregivers, including training, coaching, counseling, disciplining, hiring, and firing, and ensuring they are fully prepared for assigned duties. Independently analyze each caregiver to identify the best match for each job assignment based on client needs, caregiver skill level, reliability, past performance, availability, and geography. Manage the Caregiver Team, respond to their requests, provide leadership and support as needed, and ensure compliance with policies and procedures. Support retention of caregiver staff by providing high‑touch, white‑glove personnel management service and, when necessary, refer to additional support systems. Proactively reach out to caregiver staff to ensure they are faring well and determine support needs, including scheduled check‑in calls. Work with recruiting to facilitate, interview, screen, and hire new caregivers. Ensure each caregiver completes orientation before the first assignment. Coordinate additional training as needed. Communicate with clients and families to ensure a positive and successful relationship. Determine pay rate for each caregiver assignment to maintain appropriate margins and staffing success. Handle daily entries into the scheduling system; verify time worked, notes completed, and accurate payroll for caregivers by the deadline. Review caregiver performance continually and increase compensation to align with business goals when appropriate. Make expense decisions related to caregivers while maintaining accountability within a predetermined budget. Ensure compliance with applicable labor laws and industry regulations. Document disciplinary action, performance reviews, and termination paperwork in the scheduling system as required. Oversee caregiver profiles and skill sets in the scheduling system. Ensure caregivers’ competence with company tools, systems, and technology including the Caregiver App and training platforms. Provide after‑hours support for clients and caregivers (evenings and weekends) via email, telephone, and/or home visits. Perform additional duties and responsibilities as assigned by the supervisor. Required Skills, Education, and Certifications Bachelor’s degree in a human or health services field (preferred). High school diploma required. Previous supervisory experience a plus. Detail‑oriented with critical thinking skills and the ability to maintain composure under stressful situations. Multitasking and adaptability in a fast‑paced environment. One or more years of experience in health care, elder care, social work, or a related industry. Excellent customer service and communication skills. Computer proficiency and ability to document timely and accurately in the system. Current driver’s license and proof of insurance. Benefits for Full‑time Employees Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non‑Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance California Residents Only: In accordance with Article 2 of the California Health and Safety Code – California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California‑based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded. TheKey is an equal‑opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr