Account Manager

Job Description

Job Description

ROLE OVERVIEW

We are seeking a motivated and technically adept Account Manager to manage and grow key customer relationships within the custom precision optics sector. This role is responsible for driving account performance, supporting complex quoting and order execution, and ensuring a high level of customer satisfaction across mission-critical programs. The ideal candidate thrives in a technical manufacturing environment, communicates effectively with both internal teams and external stakeholders, and takes a proactive, customer-first approach to managing long-term partnerships.

KEY RESPONSIBILITIES

• Account Management & Customer Relationships: Serve as the primary point of contact for assigned accounts, building strong, long-term relationships through consistent communication and high-value engagement. Maintain regular contact with customers to ensure satisfaction and alignment on priorities.

• Customer Requirements & Project Coordination: Develop a deep understanding of customer technical requirements, timelines, and business objectives. Proactively manage expectations and coordinate internally to ensure successful execution of orders and projects.

• Quoting & Proposal Support: Collaborate with engineering, operations, and sales teams to support the development of accurate and competitive quotes. Provide customer insights to ensure proposals align with technical specifications and commercial expectations.

• Account Planning & Growth Strategy: Lead account planning efforts, including performance reviews, forecasting, and strategic growth discussions. Identify opportunities to expand business within existing accounts by understanding customer applications and future needs.

• Order & Program Oversight: Monitor customer orders from quote through delivery, ensuring alignment between customer expectations and internal execution. Coordinate with production, purchasing, and shipping teams to resolve issues and mitigate risks.

• Performance Tracking & Reporting: Track key account metrics including revenue, order activity, and delivery performance. Contribute to sales forecasting and support broader operational planning initiatives.

• Industry Engagement & Market Awareness: Represent the company at customer site visits, trade shows, and industry events. Maintain awareness of market trends, customer developments, and competitive positioning within the precision optics industry.

• Cross-Functional Collaboration: Work closely with operations, engineering, quality, and finance teams to ensure seamless communication and execution across all customer-related activities.

QUALIFICATIONS

• Bachelor’s degree required; technical discipline strongly preferred

• 3+ years of experience in account management, technical sales, or business development, preferably in a manufacturing environment

• Exceptional attention to detail and organizational skills with the ability to manage multiple accounts and priorities simultaneously

• Proficiency in Microsoft Office, particularly Excel

• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders

• Demonstrated ability to work independently and take ownership of customer relationships

PREFERRED QUALIFICATIONS

• Experience in precision manufacturing, optics, or a related technical industry

• Familiarity with ERP and CRM systems

• Experience supporting government or defense-related customers

• Knowledge of quality standards such as ISO 9001 or AS9100

• Working familiarity with export compliance requirements including ITAR, DFARS, and CMMC

WORK ENVIRONMENT

This is a full-time, on-site position based at our Lebanon, NH facility. The role requires regular collaboration with sales, engineering, operations, and customer stakeholders in a professional office environment within a precision manufacturing setting. Travel may be required for customer meetings, site visits, and industry events.

• Primarily sedentary desk work with extended periods at a computer workstation

• Must be able to occasionally lift and carry up to 20 lbs (filing, supply management, document handling)

• Ability to sit, stand, and move throughout the office for extended periods

• Close visual acuity required for reviewing technical documents, emails, and ERP/CRM data

• Work is performed in a professional office environment within a manufacturing facility; noise level is generally low to moderate

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

BENEFITS

Bond Optics offers a comprehensive benefits package including:

• Paid vacation and holidays

• Health, dental, and vision insurance

• 401(k) with employer matching

• Life insurance and short-term disability

• Day shift schedule, Monday through Friday

WHY BOND OPTICS

Bond Optics is a respected name in precision optical manufacturing, providing fabrication, CNC machining, and coating services to defense, aerospace, research, and commercial optics customers. We offer a collaborative, technically driven work environment where attention to detail matters and every team member contributes directly to the quality of our products and delivery commitments.

ITAR / Export Control Requirement

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR). Accordingly, applicants must be U.S. Citizens, U.S. Permanent Residents (Green Card holders}, or persons admitted as refugees or granted asylum status under 8 U.S.C. § 1157-1158, as required under 22 CFR § 120.15. Bond Optics is unable to sponsor work visas for this position.

EQUAL EMPLOYMENT OPPORTUNITY

Bond Optics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Bond Optics will make reasonable accommodations for known physical or mental limitations of otherwise qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the operation of the business. If you require accommodation to apply for this position, please contact Human Resources.