Communication Representative (Switchboard); 0.5 FTE; Day/PM Shift

16252BRDepartment Name:HSP Guest & Lobby Svcs. Location:Meriter Hospital Job Description:The Switchboard Paging Operator is the main information resource for facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour call center for Meriter clinics.

Essential functions/responsibilities include but are not limited to:

• Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each department

• Relate to and assist callers in finding a patient, physician, or department in a timely but pleasant manner

• Answer the hospital emergency line (5555) in a timely manner (1-2 rings)

• Monitor and quickly respond to several alarm systems (Fire, Medical Emergency, Door/Panic alarms, gas alarms, weather radio, etc)

• Strictly follow protocol for all emergency procedures

• Distinguish urgent calls from less urgent calls and prioritize service response

• Contact local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situations

• Respond to calls on the security radio system and dispatch security as needed

• Triage calls for UPH Meriter Medical Group clinics and physicians after hours

• Contact on-call staff when appropriate

• Relay critical information to on-call staff member

• Enters and ensures accuracy of 130+ On-Call Roles and updates in real-time to ensure there are no delays in patient care

• Processes and records coordination of care for CRC Organ Donor Heroes through collaborating with OR, Security and outside organizations such as Organ Procurement, Lion’s Eye Bank, Versiti, Coronor offices and Funeral Directors, individualized for each case.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications:

• High school diploma or equivalent

• 1-2 years’ experience as a Secretary/Receptionist in a busy public office

• Prior computer experience including Outlook, Teams, Word, and Spreadsheet Database

• Valid driver’s license when driving any vehicle for work-related reasons.

• Proficient computer and keyboarding skills

• Excellent communication skills

• Excellent grammar, spelling, and word pronunciation/enunciation

• Excellent customer service skills

• Excellent listening, analytical, and organizational skills

• Ability to handle multiple tasks simultaneously

• Must be detail oriented

• The ability to work well in a fast-paced, ever-changing environment with multiple priorities

• Ability to remain calm and focused in stressful emergency situations

Preferred Qualifications:

• 2 years of prior experience in a healthcare administrative role

EEO/M/F/D/VAuto req ID:16252BRWeekends:YesZip Code:53715Compensation:$18.32+Job Title:Communication Representative (Switchboard); 0.5 FTE; Day/PM ShiftSite Address:202 South Park StreetWork Schedule:TBDHours Per Week:20Status:Benefit Eligible City:MadisonFTE:0.5